Danielle Reid | Page 3

My Kia overheated and was towed to this location on a Thursday morning and they were aware it was coming. It wasn't until a full week later the next Thursday they worked my car in and completed diagnosti Thursday morning and they were aware it was coming. It wasn't until a full week later the next Thursday they worked my car in and completed diagnostics. Which then turned out to be something I could claim as comprehensive coverage on my insurance. The insurance adjuster called Kia at 8:04 AM that Friday leaving a voicemail as they needed pictures before approving an estimate. Kia did not provide pictures to my insurance until the following Monday. Insurance approved to cover the full amount, so then parts were ordered. My car finally was repaired and ready for pickup end of day Thursday. This was a total of 2 weeks! At pickup Doug gave me a stapled piece of paper with the total line amount. Because they charge 2% fee on credit cards I brought a check. I wrote the check out for the amount that was shown and a few minutes after leaving he called to say I wrote the wrong amount. My amount matched what was listed on the front page as total, but he then tells me I needed to flip all the way to the back page for the "true" total which he NEVER presented to me. So ended up having to use a card and pay $35 in fees. Next time they should be very clear on how much is owed especially when writing a check. I've never been to this location so if I ever need to be towed in the future I will most definitely go to a different Kia dealership. This was an unpleasant experience start to finish. More

by ABURGENER Verified Customer Verified Customer

Report | Print

Communication was not good. In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on a In the very beginning when I was needing a tow, it was hard to get one. When I called to tell them it was coming, I let them know what was going on and that my car was there a week prior. I was told “they didn’t know that” (very rudely). I was told that my car would be ready up it could take up to 3 days. I was told someone would call and didn’t. When I called for update I was told my car didn’t have a ticket, called back and said there was one. I was talked to very poorly through the whole experience. Took over a week for just an update on the car. When it was returned (without a car wash), I noticed a small dent by the door handle. Can’t really prove it, but never saw it till I received my car back. Service experience was poor. I finally got a loaner after saying I wanted to talk to a manager. The loaner process took over an hour and a half and I had to wait for gas in it because it wasn’t full. The loaner smelled terrible and the seatbelt was very hard to manage because it was torn. More

by emkisling1992 Verified Customer Verified Customer

Report | Print

Danielle, service tech was outstanding. Service was very busy during my visit and my appointment took longer than was originally estimated. Danielle communicated the status of my vehicle t Service was very busy during my visit and my appointment took longer than was originally estimated. Danielle communicated the status of my vehicle throughout the process, made sure I was OK in the waiting area and even offered a discount when it came time to check out. Great job! More

by penny Verified Customer Verified Customer

Report | Print

Everyone at Jim Butler Kia are All-Stars! Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad Love how hard everyone worked to get me on the road! Cheryl and Kenny put together a great deal and Tyler and Mary got me the funding I needed so bad - don't know what I would have done without them! More

by jgallagher10 Verified Customer Verified Customer

Report | Print

Freshly updated and modern. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. Great waiting room great and knowledgeable mechanics. Trust the quality of work done at this shop. More

by John P Verified Customer Verified Customer

Report | Print

No complaints, Danielle was very nice and informative regarding my vehicle repairs. Will be scheduling another appointment soon! regarding my vehicle repairs. Will be scheduling another appointment soon! More

by cheleasa.b Verified Customer Verified Customer

Report | Print

Great experience with the service department. Well Done! Good job diagnosing and getting the parts overnighted to get the repairs done timely. Thanks Well Done! Good job diagnosing and getting the parts overnighted to get the repairs done timely. Thanks More

by jgilliam292 Verified Customer Verified Customer

Report | Print

Very helpful,informative excellent customer very much appreciated and making sure I had everything question I needed answered appreciated and making sure I had everything question I needed answered More

by breazy623 Verified Customer Verified Customer

Report | Print

The repair wasn’t done correctly and now it’s leaking oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. More

by anthony.schultz71 Verified Customer Verified Customer

Report | Print

Danielle and Keith of the service team are amazing! !! Jean Silverio of the sales team is the best!!! Thank you for always making me feel like family. If you googled what does great service look like a !! Jean Silverio of the sales team is the best!!! Thank you for always making me feel like family. If you googled what does great service look like a picture of these 3 amazing people should pop up!!! More

by Ktredway1 Verified Customer Verified Customer

Report | Print