Danielle Starkey

Superb consultant, clean waiting room with all amenities, wonderful auto service. No issues at all! wonderful auto service. No issues at all! More

by kyekim726 Verified Customer Verified Customer

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Easy to work with, they are understanding and very helpful. Danielle has always done everything she could to take care of my needs and is very kind and thoughtful. helpful. Danielle has always done everything she could to take care of my needs and is very kind and thoughtful. More

by patrick77 Verified Customer Verified Customer

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very good service, excellent staff and good communication. all services were explained very well, and no services were provided without informing me. communication. all services were explained very well, and no services were provided without informing me. More

by shubham.kamal84 Verified Customer Verified Customer

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Nice employees and clean waiting area. I did not have any issues while I was there. I did not have any issues while I was there. More

by kimmy20059 Verified Customer Verified Customer

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Always takes care of my car maintenance needs. They are always helpful and make my visit pleasurable. They are always helpful and make my visit pleasurable. More

by blondie121575 Verified Customer Verified Customer

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They are courteous, friendly and respectful and very helpful and efficient. They are the best I've experienced helpful and efficient. They are the best I've experienced More

by CYNTHIACORROW7.CC Verified Customer Verified Customer

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Done on time as scheduled. Add on services expected, but a bit pricey which is normal for dealerships. Add on services expected, but a bit pricey which is normal for dealerships. More

by gjoy Verified Customer Verified Customer

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Very nice new facility. Online appointment system needs to use the new location vice the old one. Great service but seems a little expensive. Online appointment system needs to use the new location vice the old one. Great service but seems a little expensive. More

by VMICONN Verified Customer Verified Customer

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Sales side is fine. Service side is questionable. During my last service appointment both service writers that I interacted with recommended a service that my owner's m Service side is questionable. During my last service appointment both service writers that I interacted with recommended a service that my owner's manual stated was not recommended ever for this particular car. I had an experience in 1999 or 2000 that was very similar. I had a 1993 excel that kept jumping out of gear (4 speed manual transmission) while driving down the road. The service writer in that case recommended an engine tuneup, saying that the tuneup would help the engine and transmission work better together probably eliminating my problem. I turned down that service, sold the car, and purchased another elsewhere. In 2019 I purchased my 2020 Elantra, hoping I would not have the same kind of problem. I guess it's a systemic problem at this dealership. I have purchased my last car from this dealership. More

by JIMBILL0628 Verified Customer Verified Customer

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Upon making an appointment with Danielle I was assured I would have a shuttle ride back to my house. The reason that was so important that I get home is I am on supplemental oxygen 24/7. I was wearing my po would have a shuttle ride back to my house. The reason that was so important that I get home is I am on supplemental oxygen 24/7. I was wearing my portable concentrator which doesn’t last long. When the shuttle driver arrived and asked for anyone needing a ride I told him I needed to go to my house. I was told I would have to wait until he got people to work then he would come back for me. Tried explaining my situation with oxygen, he didn’t care, just told me again that he would take me after he took the people to work. At that point I had 36 minutes of oxygen left! Sure, I could have brought my charger but again, Danielle assured me I would have a ride at 8:00. At this point I’m not ashamed to say I lost my temper, not at Danielle or the service department but at the (sorry for term) smartass you’ve got driving your shuttle. I live appx 1.3 miles from the dealership, why was it such a problem? Danielle and the lady in the office next to Danielle (I’m assuming Service Mgr) were extremely helpful. The lady in the office actually drove me home herself, and then surprisingly Danielle had my car delivered when they were done. THAT is service above and beyond, your driver is someone that shouldn’t be dealing with the public. He even followed me back to the service area to try arguing with me. That is when I got mad and started raising my voice and told him to get the xxxx away from me. All of this was witnessed by the Service Manager and Danielle walked into the middle of it. They both did a good job of calming me down and rectifying the situation. I would like for you to take a minute and look at the liability this man exposed your dealership to. Iff I had run out of oxygen then in 2 or 3 minutes I would have devolved into hypoxia and would have been carried by ambulance to the ER, all because that driver wanted to show what power he thought he had. Again, kudos to the service department, and your shuttle driver needs some serious counseling on dealing with the public, or directions out the door! In closing, this man has cost your business whatever I will need in the future, because I’ll drive 25 miles up the mountain to Shelor Hyundai in the future. Even though I will drive right by your dealership on the way! This happened on the morning of May 22nd if you even care about it. Eddie L Edwards III More

by eleiii3 Verified Customer Verified Customer

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