Danny Herrera Rios

Update 6/23 - service tech called and said it was a bad battery they had given yet took a week just to tell me this while keeping my car there on the lot and charging me for a loaner and not updating me da battery they had given yet took a week just to tell me this while keeping my car there on the lot and charging me for a loaner and not updating me daily. Due to their negligence I had to pay out of pocket. Assistant manager Danny Herrera Rios was not helpful at all and I will officially be filing a complaint with the BBB and DMV and Dept of Justice for fraud against this location. They kept telling me it wasn’t the battery until it “suddenly” was. I want my refund!! 6/22 - Dropped my car off a week ago and was told they would have a foreman see the issue; turns out they’re barely getting one today and I had to get Toyota Brand Engagement Center involved for their issue (had to pay out of pocket for a rental thinking they were actually working on my car instead of letting it sit there) - shouldn’t have to wait this long for my car or a foreman when I and Toyota Engagement Center told them to get a foreman on it since last week . Next stop is calling corporate. DONT BRING YOUR CAR HERE. Will be updating daily until my car is fixed and they are doing their job - may need to get DMV and BBB involved. More

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I’ve always bought my cars there I like the service and how close it is to my house how close it is to my house More

by TONYM.25 Verified Customer Verified Customer

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Best of the Best, eveything about this dealership is outstanding top of the line service, delivered as promised! outstanding top of the line service, delivered as promised! More

by KAMRAN MESHKANI Verified Customer Verified Customer

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They are working hard all time they need a raise from Owners they are very efficient Owners they are very efficient More

by Pattyarevalo219 Verified Customer Verified Customer

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Great dealership, very friendly staff and service. I felt like a got a great deal there. I felt like a got a great deal there. More

by HARRY25 Verified Customer Verified Customer

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If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!! More

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Ben is awesome! !! Him and the finance team always take care of me when I buy Toyota !! Him and the finance team always take care of me when I buy Toyota More

by Carlos Pelayo Verified Customer Verified Customer

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Excelente service and friendly,professional personnel always looking for the best deals for the customer amazing service experience always looking for the best deals for the customer amazing service experience More

by Ramiro cortez Verified Customer Verified Customer

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It was a good experience even though the car I originally bought had engine issues and had to return it. I was able to purchase another car which was a way better option at the end. Thank you Toyota of DTLA. bought had engine issues and had to return it. I was able to purchase another car which was a way better option at the end. Thank you Toyota of DTLA. More

by LDANA Verified Customer Verified Customer

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Great place! Good prices and friendly atmosphere and staff. Didn't feel pressured to buy the car. Good prices and friendly atmosphere and staff. Didn't feel pressured to buy the car. More

by jon.valdez Verified Customer Verified Customer

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