Darrell Graham | Page 2

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic review! We're thrilled to hear about your positive experiences with Axel and Jerome at National Automotive Group. Providing exceptional service and expert product knowledge are values we prioritize, and we're delighted that both Axel and Jerome exceeded your expectations in this regard. We'll be sure to pass along your kind words to both Axel and Jerome. They'll be thrilled to hear that their efforts made such a positive impact on your car-buying experience. We're fortunate to have them as part of our team. It's wonderful to hear that the paperwork process went smoothly and efficiently for you. We understand that your time is valuable, and we strive to make the purchasing process as seamless as possible for all our customers. Thank you for choosing National Automotive Group for your vehicle purchases, and for trusting us with your business. We look forward to the opportunity to serve you again in the future. If you ever need anything else, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us. We're glad to hear that your experience with National Automotive Group was overall positive, but we regret to learn that you found the cost of replacing your battery to be higher than expected. At National Automotive Group, we continuously strive to provide competitive pricing for all of our services, including battery replacements. We understand that cost is an important consideration for our customers, and we aim to offer fair and transparent pricing. We apologize if our battery replacement service did not meet your expectations in terms of affordability. Your feedback is valuable to us, and we will take it into account as we evaluate and adjust our pricing structure to better serve our customers. We appreciate your patronage and hope that you will consider giving us another opportunity to meet and exceed your expectations in the future. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you again for choosing National Automotive Group for your automotive needs.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to hear that Darrell and Trisha provided you with attentive service during your recent visits regarding the recall repair on your 2015 Jeep. Ensuring our customers are well-informed and satisfied with our service is our top priority, and we are pleased to hear that you found our team to be communicative and helpful throughout the process. We apologize for any inconvenience caused by the initial unavailability of the required part for your recall repair. While we strive to keep a comprehensive stock of parts on hand, there are occasions where unexpected demand or supply chain delays can impact our inventory, and there are many recalls that Stellantis require us to perform an inspection on the recall area prior to ordering a part. We understand the frustration this may have caused and appreciate your patience as we worked to obtain the necessary module for your rear hatch. We are pleased to hear that despite the hiccup with the part availability, you found both of your service visits to be positive overall. Our courtesy shuttle service is designed to make your experience as convenient as possible, and we are glad to hear that you had a pleasant ride with our driver. Once again, we thank you for your valuable feedback and for choosing National Automotive Group for your vehicle service needs. Should you have any further questions or concerns, please do not hesitate to contact us. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your recent experience with us at National Automotive Group. We're pleased to hear that you found the process smooth and efficient during your service call and state inspection appointment. While we're delighted that you were in and out without any major issues, we noticed that your rating was 4 out of 5 stars. We strive for excellence in every aspect of our service, and we'd love to know if there was anything specific that we could have done to make your experience even better. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we continue to provide the highest level of service to all our customers. If there's anything we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us. Thank you once again for choosing National Automotive Group for your automotive needs. We appreciate your patronage and hope to have the opportunity to serve you even better in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your wonderful experience with us at National Automotive Group! We're thrilled to receive your five-star review and to hear that you consistently receive on-time service and great customer care for your Ram. Ensuring that our customers' vehicles are well taken care of and that they receive exceptional service is our top priority, and we're delighted that we've been able to meet your expectations. Your trust in us to maintain your Ram means the world to us, and we're committed to continuing to provide you with the same level of excellence in the future. Thank you for choosing National Automotive Group for your automotive needs. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to serving you again soon.

National Dodge Chrysler Jeep Ram responded

We are absolutely thrilled to read your glowing review of National Automotive Group! Your kind words about our pricing, service, and parts mean the world to us, and we're delighted that you had such a positive experience with us. Ensuring that our customers receive excellent value, top-notch service, and quality parts is always our goal, and we're overjoyed that we hit the mark with you. Your satisfaction and feeling of being cared for are incredibly important to us, and we're thrilled to have earned your trust. Thank you for choosing National Automotive Group and for sharing your experience. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your outstanding experience at National Automotive Group! We're thrilled to receive your five-star review and to hear that you appreciated our prompt service, excellent communication, and convenient scheduling options. Ensuring that our customers have a seamless and hassle-free experience is our top priority, and we're delighted that you found it easy to schedule an appointment and navigate our service process. We take great pride in maintaining clear and effective communication with our customers throughout their service visits. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience at National Automotive Group. We greatly appreciate your five-star review and are thrilled to hear that our team provided you with helpful assistance and excellent customer service. Ensuring the satisfaction of our customers is our top priority, and we're delighted that we were able to promptly schedule your recall service and order the necessary parts for future maintenance. Providing efficient and reliable service is fundamental to our commitment to excellence, and we're glad to have met your expectations. Your kind words about our service center mean a lot to us, and we will continue to strive for excellence in everything we do. Thank you for choosing National Automotive Group for your automotive needs, and we look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your recent experience at National Automotive Group. We are delighted to receive your positive review and to learn that we were able to accommodate your same-day service request efficiently. Ensuring that our customers receive prompt and convenient service is one of our top priorities, and we're thrilled that your vehicle was taken back for routine maintenance upon your arrival promptly. We appreciate your feedback regarding the check-in process. Your suggestion for utilizing text SMS check-in is invaluable, and we will certainly take it into consideration as we strive to enhance our customer experience further. Our aim is to continually improve our services to better meet the needs and preferences of our valued customers like you. Thank you once again for choosing National Automotive Group for your automotive service needs. We truly value your patronage and feedback. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out to us.

National Dodge Chrysler Jeep Ram responded

Thank you immensely for taking the time to share your recent experience at National Automotive Group. We are elated to hear that your visit to our dealership exceeded your expectations and that you found our team to be exceptionally friendly. At National Automotive Group, we strive to create a welcoming environment for all our customers, and it brings us immense joy to know that you felt greeted and appreciated by our staff. Your recognition of the warm welcomes from multiple team members truly validates our commitment to providing outstanding customer service at every touchpoint. We understand the importance of your time, especially when waiting for service, and we're delighted to learn that your wait was comfortable and enjoyable in our customer lounge. Your satisfaction is our top priority, and we're thrilled that you found our facilities accommodating. Your glowing feedback serves as motivation for our entire team to continue delivering exceptional service to all our valued customers. We genuinely appreciate your patronage and your kind words, and we look forward to serving you again in the future. Should you have any further questions or require assistance, please don't hesitate to reach out. Thank you once again for choosing National Automotive Group.