Dave Grooms | Page 2

Best dealership in Kansas City. Attentive to detail and puts the customer first. Also, love the hot chocolate! Attentive to detail and puts the customer first. Also, love the hot chocolate! More

Helpful 0

Report | Print

Everyone was friendly and knowledgeable about all aspects of every car we looked at. Great experience!! of every car we looked at. Great experience!! More

Helpful 0

Report | Print

Infiniti of KC has always done a great job servicing my cars! I have two Infiniti’s because Dave Grooms is the best service advisor I have ever known!! cars! I have two Infiniti’s because Dave Grooms is the best service advisor I have ever known!! More

Helpful 0

Report | Print

I always get great service here- the work is done right the first time, in a timely fashion, at a fair price. The service representatives are honest and trustworthy- real advocates for me. I appreciate k the first time, in a timely fashion, at a fair price. The service representatives are honest and trustworthy- real advocates for me. I appreciate knowing that my car will be worked on by technicians familiar with my car model. More

Helpful 0

Report | Print

Everyone friendly and helpful to each other so the customer is taken care of quickly. customer is taken care of quickly. More

Helpful 0

Report | Print

JUST A PLEASANT EXPERIENCE. AWESOME PEOPLE AND SERVICE. THE LOANER VEHICLES ARE TOP SHELF, AND THE WAITING AREA IS COMFY, OR BUISNESS, YOU CHOOSE. AWESOME PEOPLE AND SERVICE. THE LOANER VEHICLES ARE TOP SHELF, AND THE WAITING AREA IS COMFY, OR BUISNESS, YOU CHOOSE. More

Helpful 0

Report | Print

We had an overall great experience purchasing a new vehicle from INFINITI of Kansas City. As we walked up to the door of the dealership on a Saturday afternoon, Kelly Glaze walked out, hand outstretche vehicle from INFINITI of Kansas City. As we walked up to the door of the dealership on a Saturday afternoon, Kelly Glaze walked out, hand outstretched, to welcome us to the showroom. It just so happened that the model we were interested in - even with the trim package and color we wanted - had just been moved onto the floor for display. Kelly was very knowledgeable about the vehicle and was able to answer all but one of our questions. We stayed for maybe an hour and left to go about our weekend activities. Within a few minutes of leaving, Kelly called to answer that one lingering question for us. We talked about the vehicle for the next few hours, texting with Kelly on a Saturday night, and set an appointment for Monday afternoon to go in and negotiate, assuming the vehicle hadn’t been purchased already. We were in luck! It was still there! Our buying experience was smooth but a bit long. We arrived at 2:30pm and drove off the floor in our new vehicle at 6pm. The longest part was waiting to speak with the finance manager, but I truly think he had an unusually long negotiation process with the folks who were in with him before us. The dealership was comfortable. We were introduced to the service manager, who explained our service appointment schedule and was overall very lovely. Our experience with INFINITI of Kansas City, and Kelly Glaze in particular, has been easy and stress-free. More

Helpful 0

Report | Print

They always take care of the customer’s needs. The work was done on time and correctly The work was done on time and correctly More

Helpful 0

Report | Print

Excellent customer service! Fantastic service department! Preston was amazing! He kept me updated on details of my car as it was being serviced. Fantastic service department! Preston was amazing! He kept me updated on details of my car as it was being serviced. More

Helpful 0

Report | Print

PROFESSIONAL AND COURTEOUS. YOU CAN NOT GO WRONG TAKING YOUR PROBLEM TO THE PROS AT INFINITI. YOU CAN NOT GO WRONG TAKING YOUR PROBLEM TO THE PROS AT INFINITI. More

Helpful 0

Report | Print