Dave Grooms
Dave Grooms at INFINITI of Kansas City

Dave Grooms | Page 3

Service Advisor

INFINITI of Kansas City

6960 W Frontage Rd (I-35 & 67th St)
Merriam, KS 66203

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67 Reviews
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67 Reviews

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67 Reviews of Dave Grooms

October 15, 2022

Dealership Rating
Employee Rating

They always take care of the customer’s needs. The work was done on time and correctly More

by e.treadwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2022

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our service department and our Dave Grooms. We are thrilled that you had a great experience. We appreciate your business.

September 27, 2022

Dealership Rating
Employee Rating

Excellent customer service! Fantastic service department! Preston was amazing! He kept me updated on details of my car as it was being serviced. More

by Kevin S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Preston

Sep 28, 2022

INFINITI of Kansas City responded

Kevin. Thank you for taking time to leave us a review of Preston and our service department. We appreciate it and appreciate your business.

September 23, 2022

Dealership Rating
Employee Rating

PROFESSIONAL AND COURTEOUS. YOU CAN NOT GO WRONG TAKING YOUR PROBLEM TO THE PROS AT INFINITI. More

by jlawrencecashen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw, Spencer Cassidy

Sep 28, 2022

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our service department. We appreciate it and appreciate your business.

August 06, 2022

Dealership Rating
Employee Rating

I’ve used this dealership several times to have my car maintenance serviced. They have made it easy to drop off and pick up when ready. All my questions and concerns were answered and the service person h More

by Suzieqzb
Recommend Dealer
Yes
Aug 08, 2022

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of Dave Grooms and our service department. We appreciate it and appreciate your business.

August 01, 2022

Dealership Rating
Employee Rating

Great people. Todd Beal and Poula Fayek were easy to deal with. Will definitely go back for my next Nissan purchase. All class More

by BUDEAMES2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Poula Fayek , Todd Beal

Aug 01, 2022

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review of Todd, Poula, and our dealership. We really appreciate it and appreciate your business.

June 06, 2022

Dealership Rating
Employee Rating

This is a great place to do business with. They have a very professional atmosphere and an incredible waiting area. More

by marksala2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw, Spencer Cassidy

Jun 06, 2022

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review of our dealership and service department. We really appreciate it and appreciate your business.

May 23, 2022

Dealership Rating
Employee Rating

I have been a loyal customer for the past seven years. By far, the best dealer and service center I have ever experienced. More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw, Spencer Cassidy , Mike Russell

May 25, 2022

INFINITI of Kansas City responded

Amanda. Thank you for being a loyal customer and taking the time to leave us a review of your most recent experience at our dealership with or service department. We appreciate your business.

May 21, 2022

Dealership Rating
Employee Rating

I have purchased several cars from this dealership. Always an easy process and great service. More

by Bmeiers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Evenrud, Joseph Reed , John Cuezze, Mark Redmond

May 21, 2022

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review. We really appreciate it and appreciate your business.

April 25, 2022

Dealership Rating
Employee Rating

Quick , Phenomenal , Kind , Courteous , Knowledgeable , concern , Pleasant , nice , good , accurate , Grateful , smart , loyal , helpful and Friendly More

by Anthony Barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brenden Shaw, Spencer Cassidy

Apr 26, 2022

INFINITI of Kansas City responded

Anthony. Thank you for taking time to leave us a 5-star review. We really appreciate it and appreciate your business.

April 12, 2022

Dealership Rating
Employee Rating

Expensive, slow service, had to wait over 3 hours for an estimate. .Hope we never have to go back More

by cbest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 12, 2022

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We are disappointed that your wait was longer than expected. We will work to sharpen our processes to avoid this issue in the future.

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