"Experienced, Understand the customer, Fast on Process"
I viewed the vehicle purchases on Cars.com prior to visiting the dealership and made no appointment prior regarding my interest in the vehicle.
When I drove up front (t-shirt, shorts, and flip-flops), I was immediately greeted by sales person, Dave Pokorny who immediately started the process of getting the desired vehicle out front and ready for a test drive. - I was test driving in < 10 mins.
After the test drive, I was definitely ready to proceed; however, noted I would fully negotiate (conditionally assuming successful financing) on trade-in and purchase before a hard credit pull occurred (I am a banker and am sensitive on the matter) - Dave understood and brought over his supervisor to begin negotiations on trade/price and after 3 rounds of back and forth settled on a fair trade and an already very competitively priced new vehicle!
After negotiations were done, I worked with Terry Pierson, who is extremely professional and well mannered despite my initial reluctance on warranty’s and financing terms. - he was not pushy whatsoever and drove some very rational selling points on at least some form of Toyota coverage. He also understood my sensitivity to high interest rates and took the time to market my loan further to see if I could get a better deal.
Ultimately, Terry incorporated his supervisor into the call who was able to get me a more reasonable rate, while also getting the benefits of the warranty. - a great outcome.
I felt this teams process and their patience while I was very particular in the car buying process was sincerely “going the extra mile” and I walked out happy with both my purchased Tacoma and the related financing.
Many thanks team,
"Friendly, Understanding of my needs, most of all -Efficient"
My sales rep and finance specialist worked with me and didn’t try to be overly pushy, but instead pressed to meet common ground in the quickest way possible.
Both were highly professional and made sure I was completed satisfied with the vehicle and all related terms.
I would highly recommend this dealership to anyone.
- C FOBERT
Purchased my 2nd car from Rockwell Toyota. Personnel very knowledgeable, courteous and friendly. Will shop there again and recommend to friends and family.
"Great Experience!! "
Friendly and Knowledgeable Employees who care for customer's needs in purchasing a car!
Dave Pokorny, Carmelo Adorno, Alan Schwerdt, and Terry Pierson were awesome in helping us buy our first Toyota Highlander car!!
"RAV4 purchase "
I had a great experience purchasing my RAV4. Dave did an excellent job understanding my needs and offering me the price and vehicle that I was looking for. I am very happy with my purchase.
"Excellent sales staff"
We shopped online before coming to the dealership. It was a great experience. We ended up with a new Rav4 XLE. Both of our salespeople were quite helpful.
"Customer awareness "
Very thorough, courteous and exceptionally fast. Clean and comfortable. Enjoyed getting a little coffee or water and tv time while waiting. Also like browsing the cards and unique gifts available for purchase.