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Dave Rolain
Dave Rolain, Service Manager, Karl Knauz BMW
5.0

Dave Rolain

Service Manager

Karl Knauz BMW

407 Skokie Valley Hwy
Lake Bluff, IL 60044

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14 Reviews of Dave Rolain

March 16, 2013

Dealership Rating

"I had an unfortunate problem that required BMW to buy..."

- salukimike

I had an unfortunate problem that required BMW to buy back my car due to serious engine problems. The entire service team at Knauz, especially Jeremy and James were terrific in both explaining my problems, and keeping me up to date on possible repairs. When it became clear that the car couldn't be fixed, my salesperson Judy Powell was outstanding. She helped me with the ordering, kept me up to date with the progress of the car, and did a great job with delivery

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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zndersic , Judy Powell

March 16, 2012

Dealership Rating

"Excellent service and parts knowledge I have known these..."

- Bob Wilke

Excellent service and parts knowledge I have known these folks for quite a few years and their attention to detail and customer satisfaction is unparalled

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Recommend Dealer
Yes

Other Employees Tagged: Dave Thomas , James Matus, Dave Thomas, David Roulain

March 12, 2012

Dealership Rating

"I can't say enough about the high level of customer..."

- jeffmevans

I can't say enough about the high level of customer service provided by Karl Knauz BMW. Everyone there has exhibited exemplary levels of care for my vehicle's needs. The service director Dave Rolain has repeatedly gone above and beyond what even a demanding client would expect. James Matus writing in the service drive has always been at the top of his game explaining my vehicles needs and building value in their work. I am a customer for life.

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Recommend Dealer
Yes

Other Employees Tagged: Dave Rolain & James Matus

February 22, 2012

Dealership Rating

"I've buying and servicing my cars at Knauz for almost 20..."

- balaydr

I've buying and servicing my cars at Knauz for almost 20 years. The service department plays an important role in my decision making process when looking for a new car. The Service department keeps me coming back after all these years! Most recently, they helped me get my 2002 X5 back in running shape after being "neglected" (not driven) for a few years due to personal issues. The outstanding personalized service included helping me decide/understand what to get fixed first and providing me with a loaner so I wouldn't have to worry about getting to work. Driving it from the dealership last night reminded me why we bought this car 10 years ago: FUN!!

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Recommend Dealer
Yes

Other Employees Tagged: David Rolain. James Matus

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