David Cobb | Page 29

Everyone was very professional, and my visit was very organized, and extremely efficient. Thank You organized, and extremely efficient. Thank You More

by BILLIEBURTON Verified Customer Verified Customer

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I went for my first 6 month/5000 mile service. My sales person, Stan Kosev, was very helpful. I thought that the first service included an oil and filter change since the first 5000 miles is the t My sales person, Stan Kosev, was very helpful. I thought that the first service included an oil and filter change since the first 5000 miles is the time when the engine gets broken in and there are lots of metal shavings suspended in the oil during this critical time. He informed me that Toyota doesn't do an oil change at that time; Toyota waits until the engine gets 10000 miles on it before changing the oil and filter the first time. Not the dealers fault but Toyota Motor Company may want to visit this issue in the future. More

by NRAY2 Verified Customer Verified Customer

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Lack of attention to detail resulted in my new next oil change sticker reflecting the current mileage. I returned to the dealership after leaving, and when asking the service advisor to correct he essenti change sticker reflecting the current mileage. I returned to the dealership after leaving, and when asking the service advisor to correct he essentially told me I was wrong. He gave me a new sticker, and when I asked him to verify/correct the mileage entered into the computer, he stated he could not do it now but to remind him next time and he will do it. I asked to speak to the person in charge. Spoke with Mgr and he appeared uninterested in my inquiry, left the area and returned with a new sticker (now I have 2). Still am not sure if computer was corrected. I am rapidly losing confidence in this dealership after over 20 years. This is just another incident of no longer being valued as a loyal customer. More

by EDSKI444 Verified Customer Verified Customer

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Poor phone service. No word as to repair updates so I was uncertain when to return rental. No word as to repair updates so I was uncertain when to return rental. More

by MARY.J.SHIPE Verified Customer Verified Customer

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Pleasant service rep. Was very helpful and kept me in the loop while my car was being serviced. Was very helpful and kept me in the loop while my car was being serviced. More

by FRANKGWX Verified Customer Verified Customer

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I always receive professional service and they do a great job in a timely manner. job in a timely manner. More

by JEFFERYADAIR Verified Customer Verified Customer

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A wonderful place to do business, great people and a clean place. They are very friendly and helpful to each customer. clean place. They are very friendly and helpful to each customer. More

by hawkit6 Verified Customer Verified Customer

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Not happy that wheels were not hand torqued to Toyota specs which I did when I got home. One valve stem cap was missing that I noticed before I drove home and pointed it out to the service advisor. Th specs which I did when I got home. One valve stem cap was missing that I noticed before I drove home and pointed it out to the service advisor. They also overfilled the air in the tires. Cold inflation is 33 PSI. They pumped the tires to 37 PSI. I have worked on cars since the late 60s and know my way around a car. Sad to think how many other cars are leaving your shop in this condition John Burgess More

by elizabethandjohn302 Verified Customer Verified Customer

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Fast , quick , professionals, helpful and amazing staff! Always love to go back there for my car service! Always love to go back there for my car service! More

by MBINA47 Verified Customer Verified Customer

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The representative was very helpful. Attentive. I sometimes get the vibe that reps in this service center don’t want to be there. The gentleman that helped me was opposite Attentive. I sometimes get the vibe that reps in this service center don’t want to be there. The gentleman that helped me was opposite More

by ALEX.GUGLIELMINO Verified Customer Verified Customer

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