David Grieco | Page 13

Toyota of Scranton responded

TYGATTO10, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that David provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Mountain Man, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff, but we regret to hear about the concerns you've raised regarding our service department. We sincerely apologize for any oversight that may have occurred, and we understand how important it is to ensure that every aspect of your service experience meets your expectations. Your feedback about items being added to your service order without prior consent is concerning, and we want to address this issue promptly. To better assist you and investigate the matter thoroughly, we kindly ask you to provide more details about your specific experience. If you could share additional information such as your name, contact details, or the date of your service visit, it would help us identify and rectify the situation. At Toyota of Scranton, we strive to deliver a transparent and customer-focused service, and your feedback is invaluable in helping us improve. Please feel free to reach out to Mary Jo Preno, VP Guest Experience, so that we can better understand your concerns and take appropriate action. Thank you for bringing this to our attention, and we look forward to the opportunity to address and resolve these issues. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776

Toyota of Scranton responded

LSLISALOU, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

tulaneys2, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Dennis Durney, Thank you for taking the time to share your feedback as a verified customer. We appreciate your kind words about our reliable and on-time professionals, and we're delighted to hear that you believe they did an outstanding job. We understand that your time is valuable, and we apologize for any inconvenience caused by the slight delay. We continually strive to improve our processes, and your input helps us identify areas where we can enhance our services further. If there's anything specific you'd like to discuss or if you have suggestions on how we can better meet expectations regarding timing, please feel free to reach out. We value your business and the opportunity to serve you. Thank you once again for choosing our services. We look forward to serving you with the same level of excellence in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

TL.NAGLE, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TIMODPA, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an excellent visit and that our services team at Toyota of Scranton continues to meet your expectations. Providing helpful and top-notch service is our priority, and we're glad to know that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your continued support. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and look forward to serving you again in the future. Thanks again for choosing Toyota of Scranton. We appreciate your trust and loyalty. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you, Stephen! We're thrilled to hear that you had an amazing experience with our customer service. We appreciate your kind words and are delighted to know that our staff across all departments made a positive impression. Your encouragement means a lot to us, and we'll continue striving to provide excellent service. If you ever have more feedback or need assistance in the future, feel free to reach out. Thanks again for choosing Toyota of Scranton! Many thanks, The Toyota of Scranton Team

Toyota of Scranton responded

Dear GARZ84, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you consistently have a great time at Toyota of Scranton. Our team, especially Dave, appreciates your kind words. It's our goal to provide excellent service, and we're glad to know that we've met your expectations. Your gratitude means a lot to us, and we want to express our sincere thanks for choosing Toyota of Scranton. If there's anything specific that stood out during your visit or if you have any suggestions for how we can make your experience even better, please feel free to let us know. We're always here to ensure your satisfaction. Once again, thank you for your continued support. We look forward to serving you in the future and providing you with many more positive experiences at Toyota of Scranton. Best regards, The Service Team Toyota of Scranton