David Grieco | Page 12

Toyota of Scranton responded

Thank you for your fantastic review, PETERSAAD22! We're delighted to hear that David provided you with excellent service and that you were able to make a same-day appointment to meet your needs. We're proud to represent Toyota, and we're thrilled that you consider it the best car brand. We appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you so much, PAUL246977, for your glowing 5-star review! We're thrilled to hear that you find Toyota of Scranton to be a pleasant and worthwhile choice for your car servicing needs. It's wonderful to know that you appreciate our friendly staff and the welcoming atmosphere we strive to maintain. We're especially delighted to hear about your positive experiences with David Greico; he's indeed a valued member of our team, and we're proud to have him represent our commitment to excellence in service. Your continued support means the world to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Take care, The Toyota of Scranton Team

Toyota of Scranton responded

Dear NYSTRAND.RUSSELL, Thank you very much for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that your visit to our dealership was one of the greatest experiences you've had, and that you felt personally cared for throughout the process. Our team takes great pride in delivering excellent workmanship, so we're delighted that you were pleased with the installation of your mud flaps and running boards. Ensuring the quality of our services is paramount to us, and we're glad that it met your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear EARIVERA.SHOO, Thank you for your wonderful review! We're thrilled to hear that you love our dealership and that our team makes you feel comfortable and easy to talk to. Providing a welcoming and positive experience for our customers is incredibly important to us, and we're delighted that we've been able to achieve that with you. Your recommendation means the world to us, and we're honored to have earned your trust. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

LORISEDONA, Thank you so much for your kind words about our service department! We're thrilled to hear that you consider us the best in the business, and we couldn't be happier to have David as a part of our team. David is indeed a true asset to Toyota of Scranton, and we're proud to have him representing our commitment to excellent customer service. We'll make sure to pass along your compliments to him and the rest of the service team. Your satisfaction is our top priority, and we appreciate your trust in choosing us for your automotive needs. If there's anything more we can assist you with or if you have any further feedback, please feel free to reach out. Thank you for being a valued part of the Toyota of Scranton community. We look forward to serving you again in the future. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CHRISWIL1029, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

TYGATTO10, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that David provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Mountain Man, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff, but we regret to hear about the concerns you've raised regarding our service department. We sincerely apologize for any oversight that may have occurred, and we understand how important it is to ensure that every aspect of your service experience meets your expectations. Your feedback about items being added to your service order without prior consent is concerning, and we want to address this issue promptly. To better assist you and investigate the matter thoroughly, we kindly ask you to provide more details about your specific experience. If you could share additional information such as your name, contact details, or the date of your service visit, it would help us identify and rectify the situation. At Toyota of Scranton, we strive to deliver a transparent and customer-focused service, and your feedback is invaluable in helping us improve. Please feel free to reach out to Mary Jo Preno, VP Guest Experience, so that we can better understand your concerns and take appropriate action. Thank you for bringing this to our attention, and we look forward to the opportunity to address and resolve these issues. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776