David Hill | Page 20

Another Great Buying Experience At This Location I purchased my 6th car from this dealership to date. Consistent good customer service and very honest/ethical about everything they do. A+ experience I purchased my 6th car from this dealership to date. Consistent good customer service and very honest/ethical about everything they do. A+ experience all the way around. More

Report | Print

Awesome Start to Finish!! This is the second time I have dealt with Alfred at 5 Star Ford and am always impressed! Everything from identifying my requirements to finding the v This is the second time I have dealt with Alfred at 5 Star Ford and am always impressed! Everything from identifying my requirements to finding the vehicle, test drive, purchase and service is absolutely friendly and efficient. I really have been happy with everything about this dealership. More

Report | Print

Great Experience Bought a Ford Fusion that was certified pre owned. John was great in breaking down what that meant for me as a consumer and how it compared to regula Bought a Ford Fusion that was certified pre owned. John was great in breaking down what that meant for me as a consumer and how it compared to regular pre owned vehicles. We went in knowing what we were looking for so the overall experience was pleasant and felt very streamlined. More

Report | Print

John was great to work with again!He has excellent John was great to work with again! He has excellent product knowledge and pays amazing attention to detail. I always look forward to working with Joh John was great to work with again! He has excellent product knowledge and pays amazing attention to detail. I always look forward to working with John. More

Report | Print

Alfred was very pleasant sales person! Yes! I am strongly recommending Alfred and all staffs at the Five Star Ford to anyone. Easy to talk to and fast process ever at any dealership I've e Yes! I am strongly recommending Alfred and all staffs at the Five Star Ford to anyone. Easy to talk to and fast process ever at any dealership I've ever been. More

Report | Print

New Car for a First Time Buyer Doreen was AWESOME! She helped me so much when looking for my car. And worked so hard to get me a payment I can afford. Being a first time buyer is re Doreen was AWESOME! She helped me so much when looking for my car. And worked so hard to get me a payment I can afford. Being a first time buyer is really stressful, but she made it feel less stressful and almost easy. She gave me several calls to let me know she was working on my vehicle and helped us every step of the way! Even went through the car with me after to make sure i knew ALL the features. She is passionate about helping you and making sure that YOU get a great deal and good car. I can't thank her enough for her help and will be sending all of my friends and family to her. David was great too! Helped me so much to understand the terminology and how they came to the final price. He was also extremely proficient which is something I admire in anyone. Michael was also very kind! My father and I met him our first time in the store and Doreen brought us to meet him. He explained how they were going to do their best to get us a good deal and how passionate they are about their costumers. You could really see and feel that he was being honest with you! More

Report | Print

Excellent experience... except We visited Sam Pack's Five Star Ford in NRH with a VIP Pass from Jerry Reynolds (The Car Pro). We were looking into buying a new Explorer. We were qui We visited Sam Pack's Five Star Ford in NRH with a VIP Pass from Jerry Reynolds (The Car Pro). We were looking into buying a new Explorer. We were quickly greeted then escorted upstairs to Joshua Fichter, the General Manager. Joshua thanked us for being there and spent some time speaking with us about the Car Pro VIP process and the importance they place on the buying experience. Joshua then introduced us to Lee Clanton, an experienced and tenured sales expert who would be guiding us through the process. We spent a good bit of time there but not because they were belaboring the process. Rather, we wanted to drive a few cars and talk through our choices. Lee was a terrific host and revealed every possible incentive. We were surprised, as we did not expect much on the "all-new, just introduced" 2020 Explorer Platinum Edition. While we had not planned to trade our vehicle, the incentive to do so was compelling. Lee Clanton presented an attractive offer on a beautiful white Platinum that was on their lot. Since white was the color we were after, we moved on to close the deal. As we were a cash customer, we moved on to a quick sit down in the finance office with David Hill, who further added to the pleasant experience. Afterward, Lee promised to add a couple of accessories and have the car prepped, beautiful and ready to go the next day. We left quite happy. When we arrived the next day, Lee was ready to meet us and walk us through the many (very many) technology features of the car. He took his time, made sure we understood and did a great job of making us operationally comfortable. Overall, we had an unexpectedly pleasant and comfortable experience from walk-in to drive off. Accolades to Lee Clanton for making this happen. We are now the proud owners of the all-new 2020 Ford Explorer Platinum Edition. It's gorgeous, quiet, comfortable and powerful. Exception and Recommendation: When we did the final walk-around, we found a door ding and scratch along with a slight flaw in the paint. These were pointed out to Lee and he assured us that Five Star would remedy the issues to our complete satisfaction. When a new car is ready to be delivered, it is parked in the general parking lot, in sometimes tight spaces where damage can occur. Even as Lee was demonstrating the vehicle's features, the person parked next to our new car opened their door and hit our mirror (ugh). After that we moved the vehicle to a safer place. We also found a small spot on the roof's edge where the paint appears to be peeling (that's on Ford). I would recommend that Five Star create an comfortable and cooled indoor space specifically designed for the delivery experience. This would provide the perfect "finishing touch" to the overall buying experience. Let it be said that neither of these minor issues soured the experience, as I am confident Sam Pack's Five Star will go above and beyond to make us happy. In closing, our thanks to Joshua Fichter (GM) and Lee Clanton (Sales) for delivering the absolute best car buying experience we have had in decades. If you are looking to buy a Ford, we would highly recommend Five Star Ford NRH and particularly, Lee Clanton. More

Report | Print

Ranger We were in the market and already ford customers and couldn’t have had a better salesman than John. John got us into the vehicle we wanted and it was We were in the market and already ford customers and couldn’t have had a better salesman than John. John got us into the vehicle we wanted and it was a smooth sale all the way through, we will be repeat customers for sure. More

Report | Print

Outstanding Customer Service, Salespeople Who Really Care! This is not the first time or first car. Again, Bob Nimri goes out of his way to help me find the proper car and the right price for my student son. H This is not the first time or first car. Again, Bob Nimri goes out of his way to help me find the proper car and the right price for my student son. He diligently worked with us and the dealership staff and kept looking until we found the right car. He cares! The dealership staff and finance department were very helpful and very friendly, every time. You know what, I take my Nissan for an oil change to Five Star Ford because of their great customer service! Thank you Bob! I am very grateful to you and to the dealership! More

Report | Print

Purchase of Expedition We had a very positive experience with the recent purchase of our 2019 Expedition. Sam Limo was exceptional! He was quick to respond to our questions We had a very positive experience with the recent purchase of our 2019 Expedition. Sam Limo was exceptional! He was quick to respond to our questions/requests and attentive to our needs. We would definitely recommend Sam and Five Star Ford for your next purchase! More

Report | Print