David Hill | Page 38

Listened to the Customer My salesperson was Travis Ferguson. He listened to what I wanted, and showed me exactly what I was looking for in a car. He did not try to "up sell" My salesperson was Travis Ferguson. He listened to what I wanted, and showed me exactly what I was looking for in a car. He did not try to "up sell" me, instead he provide excellent customer service. He was patient, professional, friendly, and informative throughout the entire process. I will definitely deal with Travis when we are looking for any car in the future. More

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New Vehicle Purchase I had a pleasant experience trading in my previous purchase from Five Star for a new 2018 Ford Fusion. Alfred and David were very helpful throughout I had a pleasant experience trading in my previous purchase from Five Star for a new 2018 Ford Fusion. Alfred and David were very helpful throughout the entire process! More

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Great experience. My experience at Five Star Ford was more than I had expected. Had gone to two other dealers and this was by far the best. Sam Limo did a great job My experience at Five Star Ford was more than I had expected. Had gone to two other dealers and this was by far the best. Sam Limo did a great job as far explaining everything for vehicle to all the rebates that were available. Sales manager, add on manager to the finance guy was great. More

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Pleasant experience Everyone was very helpful through the process of purchase. (I have no problem in offering a sincere compliment to the staff members at Five Star F Everyone was very helpful through the process of purchase. (I have no problem in offering a sincere compliment to the staff members at Five Star Ford for their courteous assistance in the purchase of our vehicle, However I hold total disdain for this review company that refuses to allow a simple compliment as an answer and demands I write a long drawn out statement before they will allow a customer to submit a review.) More

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Best Car Buying Experience Ever This is my first car buying experience where I felt the customer was first. No high pressure sales, just well informed salesmen there to help you find This is my first car buying experience where I felt the customer was first. No high pressure sales, just well informed salesmen there to help you find the perfect car for you. I contacted David on the Internet and got the process started with a firm quote. I went one evening to just look, but David was not in so William took the time to show me an Explorer. The next day I went to see David and purchased my perfect Explorer. I highly recommend Five Star Ford NRH. David and William made my car buying experience perfect. More

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What a vehicle buying experience I should be. Due to no fault of my own my vehicle was involved in an accident. My vehicle was repaired at Five Star Ford Collision center. The collision service Due to no fault of my own my vehicle was involved in an accident. My vehicle was repaired at Five Star Ford Collision center. The collision service manager Duck Brewer introduced me to the general manager of Five Star Ford. I was introduced to Joshua Fichter. Joshua also introduced me to David Deger the Internet sales manager. I let both of them know that I was interested in a possible trade in and purchase of a new vehicle. I let them know that I was not ready to spend a lot of time back and forth on the possible trade and purchase of a new vehicle. Something occurred that I have not seen in my 40+ years of buying vehicles. In less than 90 minutes there was an offer for my vehicle for trade-in and amount to be financed for the new vehicle. There was no pressure from either person to get me to buy the vehicle. I told them I would need time to talk to my wife about a possible purchase. I let them know if I took the deal that I would be taking care of the financing myself. They said that would not be a problem. I spoke with my wife and we both agreed on the purchase. We contacted our credit union reps and got the loan amount taken care of. I called David Deger and told him that I would take the deal and I would be in Friday to take care of our paperwork. Processing of paperwork and financing paperwork took less than 90 minutes. I drove off the lot with my new truck to go pick my wife up at the airport. I used to dread going to a car dealership looking for a vehicle. Every visit to a car dealership should be just like the one I experienced. I had visited six other dealerships prior to coming to this one in the area. Five Star Ford stands as an example of excellence above all of them. David Deger and Joshua Fichter are up front , respectful, and just great to work with. I would be more than happy to recommend this dealership to anyone. More

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Our next great deal We just completed a deal for our third expedition from 5-Star Ford. The experience was great again. Marisa Thompson searched for all the applicable We just completed a deal for our third expedition from 5-Star Ford. The experience was great again. Marisa Thompson searched for all the applicable discounts and worked out all the kinks to provide us the vehicle we wanted at a price with we were satisfied. Thanks for your hard work, Marisa! More

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Excellent service We came in just to look around and we ended up with a great deal for first time buyers, that we just could not pass up. Randall truly was a great sale We came in just to look around and we ended up with a great deal for first time buyers, that we just could not pass up. Randall truly was a great salesman. He is easy to get along with and helped us greatly with the decision making. I am highly satisfied with this service and we look forward to making future purchases with this company. More

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Five Star Ford Experience Upon entering into dealership located in North Richland Hills, I was met by John Little. I related to John that my wife and I were looking for a new F Upon entering into dealership located in North Richland Hills, I was met by John Little. I related to John that my wife and I were looking for a new F250. John took alot of time showing us their inventory and without the pressure to purchase, my wife and I decided to purchase a 2017 F250. John introduced us to David Hill who made financing the vehicle extremely pleasant. David's personality and the music playing in his office made us feel that we chose the right dealership buy the what we were looking for. I also would like to thank MM, William aka "Dollar BIll" & "Big Fellow" Sam for enhancing our experience at Five Star Ford in NRH. However, without the initial experience we recieved from our wonderful salseperson John Little, we possibly would not have made the purchase. Thanks John keep doing what your doing!!! More

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I bought a truck Chad responded to my inquiry through Consumer's Report, as did five of your competitors. However, Chad provided his best offer first, and gave me ever Chad responded to my inquiry through Consumer's Report, as did five of your competitors. However, Chad provided his best offer first, and gave me everything in his bid that I had specified. No other respondent got it right the first time. Competitors didn't make me feel that I was their top priority, whereas Chad did not play any "games," and gained my confidence at our first contact. I've bought or brokered about 10 vehicles for myself and family over the last 10 years, and all from the same salesman, because of his straight-forward approach to sales. That salesman is now retired, forcing me to change my approach. One thing is a given that will not change: I do not tolerate gamesmanship, and Chad didn't offer any. When I got to 5-Star, Chad showed me one of the two vehicles I'd come to see, and we shook hands on the deal within 3 minutes of seeing the first truck. Post deal conversations with 3 of the 4 competitors revealed that they had nothing that could've competed with the 5-Star offer. I feel good about the deal I got at 5-Star. More

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