David Nieves | Page 4

As a rule, sales force is outstanding (Lou Gallo) and service is professional and usually excellent. However, it is problematic when you schedule a service appointment based on getting a loaner car an service is professional and usually excellent. However, it is problematic when you schedule a service appointment based on getting a loaner car and are told NONE are available when you arrive. Totally unacceptable! More

by AgentEd Verified Customer Verified Customer

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The service representative who I met with the day I arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Le arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Left a voicemail in the morning, no call back, one dropped call and another promised call back by a seperate representative, no call while waiting forever on hold at the end of the day. Ridiculousness. More

by CORI Verified Customer Verified Customer

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Great experience ! Very helpful , went above and beyond to help in every way and make the experience easy and pleasant. Very helpful , went above and beyond to help in every way and make the experience easy and pleasant. More

by IRENEMATAS Verified Customer Verified Customer

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David was fantastic. Very professional, helpful and kind. Any questions I had were answered thoroughly Very professional, helpful and kind. Any questions I had were answered thoroughly More

by NELSON Verified Customer Verified Customer

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Asked for transmission diagnose, got check engine diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give m diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give me service, I felt uncomfortable and left. More

by AVIPERETZ Verified Customer Verified Customer

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Our experience was that the staff servicing our car was professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was ef professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was efficient. Excellent Service!! More

by SUSANKHOURY Verified Customer Verified Customer

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I’ve been here multiple times for service and every occurrence was delightful and professional. I wouldn’t bring my 2022 s580 anywhere else. occurrence was delightful and professional. I wouldn’t bring my 2022 s580 anywhere else. More

by HEADLINERSENT Verified Customer Verified Customer

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Nice and clean place. Good service. Coffee is good too. It is good to have this dealer near me. Good service. Coffee is good too. It is good to have this dealer near me. More

by ASKCLARA Verified Customer Verified Customer

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First service. Not the longest wait which was good. Went over what the car was looked for and/or fixed. Not the longest wait which was good. Went over what the car was looked for and/or fixed. More

by ADELAMBECERRA93 Verified Customer Verified Customer

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Great service in and out in minutes . My loaner was a super pleasant surprise , brand new electric car that introduced me to your new line up. David Nieves is very professional, explain My loaner was a super pleasant surprise , brand new electric car that introduced me to your new line up. David Nieves is very professional, explained everything about my service visit . A nice touch was the video from the mechanic showing repair needed. Thank you for a great experience, number 1 on every aspect More

by Thomas V Verified Customer Verified Customer

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