David Nieves | Page 6

Great communication with service advisors/technicians. Work completed in a timely manner. Friendly managers that made sure all of my service needs were met. Work completed in a timely manner. Friendly managers that made sure all of my service needs were met. More

by CBAUER5 Verified Customer Verified Customer

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David is very knowledgeable and gave great customer service. David made sure I was provided a loaner car. This is the only dealership to take my Benz for all service needs. service. David made sure I was provided a loaner car. This is the only dealership to take my Benz for all service needs. More

by PORTER742 Verified Customer Verified Customer

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The experience is not what it used to be. My wife had to bring the car in from Manhattan to reupholster the driver's seat (for the second time). She was given an appointment for a Monday morn My wife had to bring the car in from Manhattan to reupholster the driver's seat (for the second time). She was given an appointment for a Monday morning. The repair was not begun until Tues at 2 the next afternoon. This 2 hour job was finished by 4:30, at which point there was no one available to deliver it to the city that day! My wife called multiple times to arrange delivery and was finally able to get someone to agree to have the car here "by no later than 10:15 Wednesday" so I could take it to work. She left messages for David the service manager, the operator and someone from valet. At 10:15 on Wednesday valet called and asked if I still needed the car around 10:30. It finally arrived later that morning after I already took another Uber to work. To top it off, the upholstering job was less than perfect, leaving a buckled area on one side of the seat. Considering this is the third SUV I purchased at Benzel-Busch, I expected better treatment. Sincerely Jeff Klingenstein More

by GISCOPER Verified Customer Verified Customer

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Repaired my car in a timely manner very courteous. Needs my car repaired quickly and they took my request seriously. Needs my car repaired quickly and they took my request seriously. More

by STEVE@TROVARECS.COM Verified Customer Verified Customer

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I have mixed feelings. First, I was so happy they were able to fit me in when I called and explained I had a critical battery alert. I spoke to Louis on the phone and he First, I was so happy they were able to fit me in when I called and explained I had a critical battery alert. I spoke to Louis on the phone and he was great. After an hour and a half, I got a video telling me the service was complete and the car would get washed. An hour and a half after that, there was no word about my car. I inquired and was given paperwork to sign and then, my car came out 15 minutes later. I was disappointed to see my car was not washed or vacuumed. I'm not sure what was going on with my car for an hour and a half after the "work is done" video and am sorry I had to sit and wait for nothing. I assume they forgot that I was waiting, not sure as I was not offered an apology or explanation. More

by JOEZOEGREG Verified Customer Verified Customer

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The service team at Benzyl-Busch Motor Car addressed any outstanding issues related to my Mercedes S580 to my complete satisfaction. The valet service for car pickup and delivery was done in a timely and p outstanding issues related to my Mercedes S580 to my complete satisfaction. The valet service for car pickup and delivery was done in a timely and professional manner. More

by PPTROTTA Verified Customer Verified Customer

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Found warranty items and fixed or replaced besides taking care of the reason for service care of the reason for service More

by SBBAST Verified Customer Verified Customer

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Everyone was very courteous. Reception area is very clean. We loved the coffee station! We like it when our car gets a car wash after. Reception area is very clean. We loved the coffee station! We like it when our car gets a car wash after. More

by FELISAVEL Verified Customer Verified Customer

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The staff was very professional and courteous facility was very clean and modern all transactions were expedited quickly was very clean and modern all transactions were expedited quickly More

by ANTHONY.PACIONE@westrockmech.com Verified Customer Verified Customer

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Clean professional fast service, great customer service from staff. The service area was really fancy from staff. The service area was really fancy More

by STEAMSA Verified Customer Verified Customer

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