David Pair | Page 44

I needed to buy a car and in the past, the buying experience always felt like having a root canal without anesthesia, in fact, I think I would rather have the root canal instead of buying a car. experience always felt like having a root canal without anesthesia, in fact, I think I would rather have the root canal instead of buying a car. I was referred to Bourne's from a friend who has purchased from them in the past. I did not really know what to expect when I first went into the dealership. Upon arrival, I was not immediately accosted by sales people from every direction. The dealership was very busy and I asked for Mike Kelley who greeted me right away. Mr. Kelley put me in touch with his senior sales representative, David Pair. Mr. Pair was juggling at least 1 phone call and 2 customers and still took a moment to acknowledge us and apologized for the delay. Once we were able to meet with Mr. Pair, he listened to all of my concerns and allowed me to take my time looking over the cars that I was thinking of and made the process of taking a car for a test ride hassle free and easy. After taking a couple of cars for a ride, i narrowed the search to one vehicle, however the specific vehicle I wanted was unavailable for a test ride as it was being prepared for sale and not customer ready. I was told that I would receive a call when I could come and take the car for a test ride and on Monday early afternoon, I received a call, went and took the car for a test ride. The test ride revealed that the car needed an alignment but otherwise was perfect. I purchased the car, a 2006 BMW, my first BMW, and picked it up a couple of days later. The entire buying process was smooth, pressure free and the process of financing the car and purchasing the extended warranty, which I did purchase, was easy and the overall time that the entire process took to test ride and walk out the door with the car was no more that 90 minutes. I will definitely recommend Bourne's, David and Mike to my friends and family, in fact, I already have, and when the time comes for me to purchase another car, we will return to Bourne's again. Thank you to David, Mike and Andy for making this process easy and without pressure. More

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We were in need of a good, quality used car and knew there were financial considerations. Searched the website for Bourne's Auto and found two cars. Sent an email and Michael Kelley responded quickly. there were financial considerations. Searched the website for Bourne's Auto and found two cars. Sent an email and Michael Kelley responded quickly. Replied by email and Michael said he wasn't available but that David Pair would assist us. We went to see the cars on Sunday and were happy that we were allowed to look around without being attacked by any sales people. We met with David, took the car for a test drive and fell in love! David was very knowledgeable about the car, the dealership and the services provided. We filled out the paperwork and met with the Finance Manager. He was also very easy to work with and we purchased the car and picked it up on Thursday. In less than a week, everything was taken care of and we had a newer car. I would highly recommend this dealership for their knowledge, great customer service and quality cars. A huge THANK YOU to David for excellent service! More

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This was our third time purchasing a used vehicle from the Bournes Auto Center. David Pair has been our salesman on all 3 purchases. As always, David Pair provided us with outstanding service. The pric the Bournes Auto Center. David Pair has been our salesman on all 3 purchases. As always, David Pair provided us with outstanding service. The prices are more than fair and I will be buying a vehicle from Bournes Auto Center in the future. Thanks. More

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Everyone I dealt with was friendly, responsive and knowledgeable. They addressed a few very minor issues with the car I was purchasing and told me not to worry, they would take care of it. Delivery of knowledgeable. They addressed a few very minor issues with the car I was purchasing and told me not to worry, they would take care of it. Delivery of vehicle was done very efficiently and I drove away with a full tank of gas, complements of Bourne's. Very impressive level of customer care. I would definately recommend this dealer. More

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I just recently purchased a 2012 Mustang from Bourne's Auto and it was a wonderful experience! I'm always a little reserved about shopping for a car because around my area its mostly the stereotypical car Auto and it was a wonderful experience! I'm always a little reserved about shopping for a car because around my area its mostly the stereotypical car sales people who swarm you the moment you step out of your car and always "need to go talk to their manager" every few minutes when it comes time to buying the car. My experience at Bourne's was quite the opposite, it was the most laid back, customer-driven car buying experience I've had to date. My sales associate was David Pair and he was great, very prompt email responses to all of my questions that I had about buying the car and he was most friendly. There was a great price on the particular year/make/model that I was looking for, cheapest within 50 miles of me. Bourne's 'no-haggle' price is exactly that, no haggling needed or allowed hah. No worries though, price was great. Would recommend to all of my friends/family More

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Service and friendliness was great. I was able to test drive the car I wanted right away and after purchasing my vehicle David checked in with me to make sure everything was ok/ drive the car I wanted right away and after purchasing my vehicle David checked in with me to make sure everything was ok/ More

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I had a very good experience in purchasing a used vehicle at Bourne. I was shown quite a few cars that were what I was looking for that were in my price range and filled the needs I had . The staff and david at Bourne. I was shown quite a few cars that were what I was looking for that were in my price range and filled the needs I had . The staff and david were very polite, proffessional and courteuos through the whole sale process and I would recommend them to anyone looking for a hassle free car buying experience More

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David Pair was very helpful and professional in this transaction. I would recommend David and Bournes to anyone looking for a good used car. Here are some more words so that I can hit my quota of 25. transaction. I would recommend David and Bournes to anyone looking for a good used car. Here are some more words so that I can hit my quota of 25. More

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My experience at Bourne's Auto was terrific, but that is not unexpected. I will not buy or service a car anywhere else. The sales process is completely no-pressure, customer service driven. The service expe not unexpected. I will not buy or service a car anywhere else. The sales process is completely no-pressure, customer service driven. The service experience is honest and professional. Anytime I do business at Bourne's I walk away feeling like I was treated with honesty and fairness. A true family business!! More

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The selection was well presented online and the lot was easy to manuever. We were free to browse the lot as much as we wanted and we did not have to talk to a sales associate until we were ready. They we easy to manuever. We were free to browse the lot as much as we wanted and we did not have to talk to a sales associate until we were ready. They were able to answer our questions about the process of buying a used car and were good at articulating the important information. It seemed that they were understaffed at times and it could take a while for somethings. The storage facility is close and it is not a long wait for a car that is over there. More

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