David Truitt | Page 11

service was excellent David was friendly and helpful. He took the time to address my questions and resolve my problems with the silver foil pealing from the steering wheel. David was friendly and helpful. He took the time to address my questions and resolve my problems with the silver foil pealing from the steering wheel. I received excellent customer service. More

by TONI_DOOLIN Verified Customer Verified Customer

Report | Print

Door issue Not the most welcoming / friendliness service center I've visited, everyone in there own world. First I ask to have my driver's door checked Charles W Not the most welcoming / friendliness service center I've visited, everyone in there own world. First I ask to have my driver's door checked Charles Williams basically said I was causing the problem and after the tech had checked it out David stated I could always take it somewhere else. On this last visit the door has drop noticable lower and wasn't informed until I asked about it, that it was not checked out because there tech on site. More

by CJWAYNESBORO Verified Customer Verified Customer

Report | Print

Vehicle service The service on my Lacrosse has been exceptionally performed at Master Buick. I am very happy and secure with their performance. I will definitely retu The service on my Lacrosse has been exceptionally performed at Master Buick. I am very happy and secure with their performance. I will definitely return for service or repair. More

by Driver1940 Verified Customer Verified Customer

Report | Print

Amazing service department! Any time. I ever have an issue with my car or it just needs a routine maintenance done, the team at Master Buick GMC is always the greatest. I’ve had Any time. I ever have an issue with my car or it just needs a routine maintenance done, the team at Master Buick GMC is always the greatest. I’ve had other cars previously and no service has compared to the service I get now. They are always so quick and very efficient. More

by CBranscum Verified Customer Verified Customer

Report | Print

Good people and great service I always make an appointment with Charles Williams. He knows my car and what is going on. I am greeted with a nice good morning and welcome back. Alwa I always make an appointment with Charles Williams. He knows my car and what is going on. I am greeted with a nice good morning and welcome back. Always will be asked if I need a ride to work. Charles and William Fanning are going to make sure your needs will be met. Just very friendly and good people. The whole team inside the office will greet you. More

Report | Print

Fast and excellent service. Master got me in and out of service very fast. Great job and Great people. David took care of me on very short notice. Thank you. Master got me in and out of service very fast. Great job and Great people. David took care of me on very short notice. Thank you. More

by Woods Verified Customer Verified Customer

Report | Print

Amazing experience Surprised by the knowledge of the service writer. I normally cringe when I have to walk near the service center of a dealership. The service guys alwa Surprised by the knowledge of the service writer. I normally cringe when I have to walk near the service center of a dealership. The service guys always appear to be a superstar mechanic but can’t even change the oil in a vehicle. David was beyond helpful and even went in depth explaining things. Never once felt pressured, I will definitely let everyone know my experience and will always return and be a customer of Mr. Truitt. Thanks again! More

by Prosser2 Verified Customer Verified Customer

Report | Print

Beyond expectations and always made to feel VIP Master Buick did it again! They worked me in WITHOUT an appointment and I walked out NO CHARGE..and waited only a short while. I have always been ap Master Buick did it again! They worked me in WITHOUT an appointment and I walked out NO CHARGE..and waited only a short while. I have always been appreciative of the commitment all the employees make for me on my visits and I am certain others do too. I hope to work a deal on a trade in here soon..hopefully they read my rave review!! More

by CRYSTAL43 Verified Customer Verified Customer

Report | Print

Charged for a serviceI feel or was told car was 100 per cent When I bought the2014corvette from you all through Ms Kathy Hensley..i was given a bill of sale stating the car was fully covered anything for one yea When I bought the2014corvette from you all through Ms Kathy Hensley..i was given a bill of sale stating the car was fully covered anything for one year (2019). I have almost 5 Month left on warranty David, my service guy was very helpful. He didn’t understand why this issue was not covered (replacement of drivers visor side garage door opener). Over $500 spent on this . I think it should have been covered by warranty or at least help on labor. I left message on your office phone Thursday or Friday, but did not hear from you. I had been always impressed with you all service, but this was a vary expensive cost to me. Thank you Robert (Bobby) Edmunds More

Report | Print

Exceptional Service That Wiil Always Be Remembered I was greeted when I arrived by Charles Williams. He made me immediately feel valued as a customer. In addition, I observed he interaction with other I was greeted when I arrived by Charles Williams. He made me immediately feel valued as a customer. In addition, I observed he interaction with other customers there and on the phone and his customer services skills are nothing less than exceptionsl. He makes everyone feel important and valued. He carefully listen to the service I requested and explained how my request would he addressed. He completed the service requested and spoke to the technician that would work on my car. I am an out of state customer and the courteous professionalism and service demonstrated by Charles, David Triuitt and Master Buick GMC left me with the thought of how lucky Augusta is to have Master Buick GMC. More

by Oboy6472 Verified Customer Verified Customer

Report | Print