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Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
423 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

10 yrs, 4 mos

Languages Spoken

English English

4.9

423 Reviews

Write a Review

423 Reviews of Dawn Kelly

September 24, 2025

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Employee Rating

Dawn Kelly is the best. She is friendly, helpful, and professional. We are so happy she is our service person at Gordie Boucher. Greg Miller gave us an hour of his time t More

by MILOUDIANDNANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Miller

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Sep 24, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

September 10, 2025

Dealership Rating
Employee Rating

The Service Department was wonderful. Dawn was so very helpful! She made the entire process effortless. More

by KAREN.PAWELEC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 10, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

September 06, 2025

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Employee Rating

Easy to schedule a service appointment and courteous service personnel. He waiting room was comfortable. More

by Jrconstable
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

August 23, 2025

Dealership Rating
Employee Rating

Your typical deal, they will try and take you for as much money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. More

by JP34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kifah Barakat, Brian Mattison, Roberto Hernandez, Roy Reger

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Aug 27, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

August 21, 2025

Dealership Rating
Employee Rating

Phenomenal service and Performance, the level of dedication and professionalism we have received From Boucher Lincoln in West Allis Wi always exceeds my expectations. The service manager Roy is a cu More

by ANDRUSLIMO2
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Aug 21, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

August 15, 2025

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Employee Rating

Brian and the techs keep my vehicle maintained and keep me ahead of any issues that might arise. No overselling, just keeping me mobile. More

by Whiskmav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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Aug 15, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

August 14, 2025

Dealership Rating
Employee Rating

Good work quality service quality tech and good service advisor and Good drop off times and pickup More

by cockerssp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas, Nick Eineichner

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Aug 15, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

August 06, 2025

Dealership Rating
Employee Rating

a a a a a a a a a a a a a a a a a a More

by toorbros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

August 01, 2025

Dealership Rating
Employee Rating

Dawn Kelly and the Service Department crew are extremely dedicated, hard-working, and meticulous when servicing my vehicle. They all deserve five stars. More

by Z-Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Matuszczak, John Katrichis, Roy Reger , Nick Louth - 5 Stars

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Aug 01, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

July 31, 2025

Dealership Rating
Employee Rating

30 days in the shop. $7500 bill. Problem not fixed. I believe it was a staffing issue but the blame was placed on the insurance company. I felt like I got the run around More

by SJANDRITSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Mattison

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Aug 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

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