Dawn Mattina

Galleria BMW responded

Ron, thank you for taking the time to share such thoughtful feedback. We truly appreciate your kind words, and we’re especially grateful for your recognition of Dawn’s professionalism, patience, and exceptional product knowledge. It means a great deal to hear that she has consistently earned your trust over multiple purchases — that kind of long-term relationship is exactly what we strive to build with our clients. We’ll be sure to share your kind words with Dawn and our leadership team. While we may not sell Porsche just yet, we’re grateful to be your choice for your automotive needs, and we look forward to assisting you again in the future.

Galleria BMW responded

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that your experience with our dealership was the best you’ve had so far. Dawn will be so happy to know how much you appreciated her transparency, patience, and attention to detail throughout the process. We’re glad our team could make you feel comfortable, answer your questions honestly, and give you the time you needed to find the right vehicle for your family. Congratulations on your new car, and thank you for choosing us—we truly appreciate your trust.

Galleria BMW responded

Thank you for taking the time to share your experience with us! We’re so glad you enjoyed the warm and welcoming atmosphere and found our team to be knowledgeable and helpful. Dawn will be thrilled to hear your kind words—she truly takes pride in providing exceptional service and making the process as smooth as possible. We appreciate the opportunity to assist you and thank you for choosing us. We look forward to welcoming you back in the future!

Drew responded

Confirm Review. Thanks again, Drew Parts and service have also been helpful and could order the seat parts I need.

Galleria BMW responded

Thank you for the wonderful review! We’re so happy to hear you had an awesome experience and that our team went out of their way to help make you feel comfortable throughout the process. Great communication and a friendly atmosphere are so important to us, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future!

Galleria BMW responded

Thank you for taking the time to share your detailed feedback. We’re very glad to hear that Dawn provided a professional and friendly experience—she truly cares about our clients and their satisfaction. We also appreciate your comments regarding vehicle delivery and service practices. Your concerns about vehicle cleanliness and preparation have been noted and will be shared with our team, as we continuously evaluate our processes and strive to improve the overall ownership experience. Regarding service-related concerns, we understand how important transparency and trust are, especially for knowledgeable and detail-oriented customers. Our team values feedback like yours, as it helps us review policies and ensure we are meeting expectations across all areas of the dealership. Thank you again for your honesty and for giving us the opportunity to improve. We hope to better exceed your expectations in the future.

Galleria BMW responded

Thank you so much for the kind words! We’re thrilled to hear that you felt welcomed and well taken care of—making our guests feel valued is exactly what we strive for. We truly appreciate your recommendation and look forward to welcoming you back to Galleria BMW again in the future.

Galleria BMW responded

Thank you for the great review! We’re so glad to hear that the process was quick and that you were able to get the car you wanted at the price you wanted. We truly appreciate your business and look forward to working with you again in the future.

Galleria BMW responded

Thank you for the wonderful review! We’re thrilled to hear that your experience with Galleria BMW was outstanding. Dawn’s knowledge and patience truly make a difference, and we’re glad she helped make the process seamless for you. Ryan will also be happy to hear your kind words—his expertise and willingness to help are invaluable to our team. We sincerely appreciate your recommendation and look forward to welcoming you back in the future.

Galleria BMW responded

Thank you, Mike, for the great review! We’re so glad to hear Dawn was able to accommodate your busy schedule and make the entire process easy and convenient through a Zoom call. Providing flexibility and a seamless experience is exactly what we aim for. We look forward to welcoming you to Galleria BMW soon—especially for that first complimentary car wash!