Dean Cunningham | Page 12

This dealership is the BEST We leased a 450SL Roadster today....its our second one and our favorite car to date. Dwayne Bowen and the team at Annapolis Mercedes made this proces We leased a 450SL Roadster today....its our second one and our favorite car to date. Dwayne Bowen and the team at Annapolis Mercedes made this process so easy. There is obvious high-level customer service training and knowledge throughout the staff at this location. I don't think we would ever consider buying a vehicle from anyone else. More

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Mercedes-Benz of Annapolis has set the bar! There isn’t enough stars to give this particular location and staff on this thing. So let’s start off with the best sales person who sold me my brand There isn’t enough stars to give this particular location and staff on this thing. So let’s start off with the best sales person who sold me my brand new 2020 Benz SUV, and this phenomenal person goes by the name of Casey. When I walked into his office, his plethora of awards were displayed along with the countless hand written cards that all of his clients have given him. I soon got to experience Casey in his element and saw exactly how he earned and deserved every single award. Casey is personable, trustworthy, patient and knowledgeable and he didn’t rush me through the process. He didn’t try to hard sell me, instead, there was a wealth of information provided so that I could make the best decision when choosing my SUV. Thanks again Casey! Deedee- Deedee was so welcoming and helpful. She took time to chat with me while making coffee and was full of good vibes. She is such an asset because typically, the front desk receptionist is who you interact with first and she is a natural and is so kind. Adrian- I met Adrian while walking around and he spoke and took time to chat and I appreciate this. He was very polite and professional. Dean- Dean took time to access my trade in value and was a pleasure to meet as well. Larry- Larry thoroughly and patiently explained additional coverage that I would need for my vehicle. The contract signing process was a breeze and he looked out for my best interest. I appreciate you Larry. Mercedes of Annapolis has completely over excelled at everything. I wasn’t judged when I walked in, I was treated fairly, every single last person that I encountered played a major role in my decision to purchase and I am totally in love with my truck. God is great, there weren’t any mishaps or discrepancies at all. I still feel like I’m dreaming because who makes a large purchase like this and EVERYTHING goes smoothly. Me :) More

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Great Experience Great team! Went in for a test drive, went home with a new GLS450! Very fair with pricing and negotiating. Even treated us to dinner! Great team! Went in for a test drive, went home with a new GLS450! Very fair with pricing and negotiating. Even treated us to dinner! More

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Sales consultant and management team are 5 star! Excellent experience all around. All my questions were answered, any concern was answered 100%, I have never had an experience this easy and hassle-f Excellent experience all around. All my questions were answered, any concern was answered 100%, I have never had an experience this easy and hassle-free. I will definitely be back when I am in the market again and I will make sure my family, and friends know about my experience. Hand's down best-buying experience. More

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Excellent customer service!!!! I'm in love with my 2019 GLS 450! Dean, Derek, and Allen were all great! This was the best deal I've ever made without any haggling. I actually walke I'm in love with my 2019 GLS 450! Dean, Derek, and Allen were all great! This was the best deal I've ever made without any haggling. I actually walked out feeling really good about my truck and my payment. This dealership is A-1 in customer service. I really felt like they cared. More

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My Visit Everyone at Mercedes-Benz of Annapolis was very friendly and helpful. I would definitely recommend them to some who is interested in buying or leasing Everyone at Mercedes-Benz of Annapolis was very friendly and helpful. I would definitely recommend them to some who is interested in buying or leasing a Mercedes. More

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Great order process We ordered a new 2020 GLE from MB of Annapolis and the process was great. Our salesperson kept us updated throughout the manufacturing and delivery s We ordered a new 2020 GLE from MB of Annapolis and the process was great. Our salesperson kept us updated throughout the manufacturing and delivery steps. Everyone we worked with at the dealership was highly professional and eager to make sure we had a good care buying experience. More

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vehicke pick up I’ve been using this Annapolis dealership to pick up my retiree lease vehicle for years (6 vehicles). I work with Derek Nedd and have had nothing but I’ve been using this Annapolis dealership to pick up my retiree lease vehicle for years (6 vehicles). I work with Derek Nedd and have had nothing but professionalism and positive experiences. I have recommended this dealership to many and will continue to do so. More

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Amazing I had the opportunity to lease a 2019 A-Class Mercedes from this dealership! Damon Scott assisted me in this sale and he was amazing! I had the opportunity to lease a 2019 A-Class Mercedes from this dealership! Damon Scott assisted me in this sale and he was amazing! More

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Fast and Knowledgeable I had the opportunity to meet Terrence when my new E class's battery was accidentally discharged by a window tint shop. He gave me frequent updates w I had the opportunity to meet Terrence when my new E class's battery was accidentally discharged by a window tint shop. He gave me frequent updates when he was enroute. After he jumped the car, he explained to me what had occurred and what I should do to avoid a similar occurrence in the future. More

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