Dean Cunningham | Page 5

I finally found the car that works for me. I must be honest. I did not think that this dealership was the one to get the job done. I arrived one rainy night and around 8:30. Everyone was busy I must be honest. I did not think that this dealership was the one to get the job done. I arrived one rainy night and around 8:30. Everyone was busy and they were preparing to close. I test-drove one vehicle and I was not sold. The salesman was truly busy and in the middle of a trade-in and I didn't want to be a third wheel. I browsed the lot and decided to search elsewhere. I met Dean and another manager they were very helpful and explained a few things to help my wife and me. They explained that they would appreciate our business and they were thankful for us stopping by on this particular rainy evening in October. We went on to search for the right Mercedes. Our search led us to a Delaware BMW, a New Jersey Maserati dealership, and another Mercedes in Maryland. I was two days from flying to Miami for a test drive on another Car when I decided to give Annapolis one more try. I called the salesman and no answer. I called the manager that I met previously and no answer. It was Friday morning around 11 am and my wife saw a car on the website that didn't have pictures but met the criteria. She was intrigued by the online description and believed it would be a good fit. I had to call the dealership three more times before I was transferred to Julian. Julian immediately checked for the vehicle that was were inquiring about and offered to take pictures and send them to us as soon as possible. That was the first thing he did to show me how completely different from every other car salesman in all of the 6-7 luxury dealerships that I have encountered in the last two weeks. He sent the pictures and I immediately made an appointment. He was waiting, but the car was out for detailing. While we waited he gave us a detailed description and educated us on every aspect of the various engines and models withing the showroom. We test-drove an AMG that morning at another dealership so he explained the difference between an AMG and how the engines are made by hand. I was intrigued and I felt like I was in a Ph.D. PROGRAM. I came in with a junior college education on high-end vehicles and left with a Ph.D. thanks for Julian. He knows his stuff and he does not try to sell you. He allows the product to sell itself. That is the true sign of an individual who loves what they do. If you need a vehicle I highly recommend, Julian Connor! He is the best! More

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Arella was beyond helpful and communicated well throughout the whole proces, I will definitely refer my friends and family to her! throughout the whole proces, I will definitely refer my friends and family to her! More

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My husband and I has been shopping around for a sporty and reliable SUV. After a lot of research we came across Mercedes Benz in Annapolis. We had a great experience from Darnell and the management team. and reliable SUV. After a lot of research we came across Mercedes Benz in Annapolis. We had a great experience from Darnell and the management team. Drove off the lot with the perfect vehicle and We’ll be back for future purchases. More

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Julian was amazing and very knowledgeable. Very patient and answered all my questions without hesitation Very patient and answered all my questions without hesitation More

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I had been searching for a car for quite some time before I came into the Annapolis Mercedes-Benz dealership. Although, the car I was looking to see was not in the dealership Mr. Darnell Bowens took my infor I came into the Annapolis Mercedes-Benz dealership. Although, the car I was looking to see was not in the dealership Mr. Darnell Bowens took my information down. I was surprised to get a call the next morning from Mr. Bowens stating he had the perfect car for me, and he was correct. Darnell Bowens, Mr. Cunningham and Mr. Cash was straight forth and made my car buying experience easy, simple and pleasant. Best Car Dealership that I have visited. If you are looking for a vehicle go see Darnell Bowens, he is professional, attentive and so helpful. More

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From the moment we walked into the dealership, everyone was professional, HONEST, and welcoming. We really weren't sure what we were looking for but Casey was able to ask the perfect questions to figure o was professional, HONEST, and welcoming. We really weren't sure what we were looking for but Casey was able to ask the perfect questions to figure out what best fit our wants and needs and was pointing us in the right direction in no time. We met Dean and Rori when we initially visited and they were both very professional and never once tired to "fast-talk" us like many dealerships will do. They gave us the bottom line up front and stood by every word from beginning to end. Finally, we worked with Allen in financing. This was by far the smoothest and quickest purchase we have ever made. We were in and out of his office within 30-45 minutes. These guys answered every question we had with no hesitation. They listened to our concerns and even our experiences from previous dealerships. There were no hiccups, everything went smoothly and quickly and we walked away extremely happy with our purchase. We will definitely be repeat customers! More

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Darnell was AMAZING, he took care of me from beginning to end. He made my birthday dreams come through. He was so patient with me and worked with my budget. He explained everything that I needed to know abou end. He made my birthday dreams come through. He was so patient with me and worked with my budget. He explained everything that I needed to know about my new GLC 300. I can’t thank Darnell and his amazing TEAM enough. I am so pleased with my purchase. More

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Once again, I wasn’t disappointed. I use to dislike getting my vehicle serviced because of the lack of professionalism in the industry. Alex Clothier changed that. He make coming her e I use to dislike getting my vehicle serviced because of the lack of professionalism in the industry. Alex Clothier changed that. He make coming her easy. So easy that this is my preferred location. And what I mean by that is I currently reside in Baltimore. There are 3 other dealerships that I can go to. But I chose Alex and the team Benz of Annapolis to continue to service my vehicle More

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Darnell was absolutely amazing! He was completely patient throughout my visit. He was also very knowledgeable about the vehicle and answered the questions I had in a way I could und He was completely patient throughout my visit. He was also very knowledgeable about the vehicle and answered the questions I had in a way I could understand. This was my first car purchase, and it couldn't have gone smoother. I definitely felt welcomed; the atmosphere was great and the hospitality was impeccable. Thank you, Darnell, for a great experience. More

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Excellent customer service and knowledge . Derek was well versed in our vehicle and understood our needs Derek was well versed in our vehicle and understood our needs More

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