Dean Cunningham | Page 4

Professional. Excellent. Experienced sales and leasing consultants who understand the brand and products. Great service. Excellent. Experienced sales and leasing consultants who understand the brand and products. Great service. More

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Nothing but exceptional service from the time we walked in the door! Wayne was more than friendly accommodating when he greeted us. Very knowledgeable about the GLC 300 we were interested in and knew the v in the door! Wayne was more than friendly accommodating when he greeted us. Very knowledgeable about the GLC 300 we were interested in and knew the vehicle inside and out. Very easy and unpressured sales process from start to finish. Wayne. Dean and Al made it all happen and made my wife a happy Mercedes owner! Thank you Mercedes-Benz of Annapolis! More

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Great customer service! ! Very friendly, patient and accommodating. I definitely recommend this dealer to anyone. ! Very friendly, patient and accommodating. I definitely recommend this dealer to anyone. More

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Arella was a pleasure to work with! There was no pressure while we shopped, which made it a better experience when buying a vehicle. The rest is f the staff was great too! There was no pressure while we shopped, which made it a better experience when buying a vehicle. The rest is f the staff was great too! More

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Had a blow out and towed the vehicle overnight on a Friday . It was ready by 11am Saturday next day. Peter provided excellent service! Friday . It was ready by 11am Saturday next day. Peter provided excellent service! More

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I have always enjoyed the top-notch customer service that Mercedes provides to its customers. They have won me over with their products & services, and this is my third purchase. Julian went over and above t Mercedes provides to its customers. They have won me over with their products & services, and this is my third purchase. Julian went over and above the call of duty to ensure that my purchase was successful. He was attentive during the entire process and met me to show me how to use the electric pump. The sales (Julian) Manager (Dean C.) and Finance (Larry C.) are a Dream Team that undeniably makes the purchasing of a Mercedes a great experience. More

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Larry is simply amazing! We went into the dealership with pre-approval but once we sat down to finalize the details, the other bank introduced stipulations that weren’t prov We went into the dealership with pre-approval but once we sat down to finalize the details, the other bank introduced stipulations that weren’t provided when the pre-approval was secured. It was fairly late (8pm-ish) when we determined we would need to revisit and secure financing through the finance department at the dealership but since it was so late, we would have to revisit the following morning. We left feeling very frustrated. About 5 minutes after we left, we received a call that the approval had gone through and we could come back and complete the purchase. It was about 8:30by this time. Before we left, Larry assured us things would be done first thing in the morning and somehow, he managed to get it done within minutes after business hours! This dealership is full of exemplary sales and finance people who go above and beyond to ensure their customers walk away happy every time. We couldn’t have asked for better experiences. HIGHLY RECOMMEND!! More

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This is our second purchase with Casey and he was phenomenal. He actually reached out to us at the 6 month mark to find out how we were enjoying our car and the rest is history! We asked one question phenomenal. He actually reached out to us at the 6 month mark to find out how we were enjoying our car and the rest is history! We asked one question and within a week, we were in our brand new vehicle. Casey kept in touch with us and answered any questions we had very quickly. He even took the time to sit and go through some of the features of the new vehicle. Casey is always pleasant, answers all of our questions very honestly, and is friendly and professional. We believe very strongly in being loyal to people and business when they have shown us that they value us as people and consumers and Casey, Dean and the rest of the MBU Annapolis team have definitely done that! Highly recommend!! More

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Wayne, Dean and the entire Mercedes-Benz of Annapolis staff were AMAZING! Wayne listened to my must haves (sunroof, black interior, and no black exterior) and exceeded my expectations. When I initially v staff were AMAZING! Wayne listened to my must haves (sunroof, black interior, and no black exterior) and exceeded my expectations. When I initially visit the dealership on Saturday, I wasn't immediately sold on the GLB due to the exterior color; however, my mother and son fell in LOVE with the SUV. I returned on Monday to have my husband test drive it and to see what he thought. He felt the SUV was a perfect fit except the exterior was black and he didn't like the rims. Wayne was able to locate a gray exterior GLB; however, it was located at another dealership I believe in PA. Wayne took us out to the lot so I could see what the gray exterior with black interior would look like and stumbled across another black GLB, but it had a different style of rims and more features that my husband LOVED. The ONLY negative thing about the SUV was that the exterior was black. We all went back inside to discuss all the different feature the SUV on the lot had to offer; however, I was still on the fence due to the exterior color. During my online car search I did view a BMW X3 and wanted to test drive one before making my final decision. Wayne further discussed my concerns with Dean who came over to see what he could do to finalize the deal. Once I explained to him, I wanted to test drive a X3 before making a final decision he informed me that the dealership actually had one on the lot that I could test drive. Once we return from the X3 test drive, Wayne took us for a test drive in the GLB with the additional features such as parking assist etc. Once he showed us the feature of the SUV parking itself, I was immediately sold; however, again the exterior color was my hold up. Wayne discussed this with Dean who gave me a deal I couldn't pass up. They even offered to order McDonalds via door dash for my 7-year-old son. EXCELLENT customer service and would recommend these guys to anyone. I will DEFINITELY be buying from this dealership again in the future. More

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This was by far the best experience I’ve had with purchasing a vehicle 5⭐️ service. Everyone was very accommodating and knowledgeable of Mercedes and it’s history. Casey explained every inch of the c purchasing a vehicle 5⭐️ service. Everyone was very accommodating and knowledgeable of Mercedes and it’s history. Casey explained every inch of the car to me and answered every question I had. Everyone made me feel comfortable and I hate going to car dealerships because of the pressure i feel walking through the door. I love my car and was very pleased to say the least. More

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