Dean Pontrelli

Clean courteous and expedient. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department. More

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They are there to always take care of our sprinter RV. Keeping us on the road! Keeping us on the road! More

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Very professional and kept me informed of the status of the service being done to my car. Car repairs were done quickly and efficiently. the service being done to my car. Car repairs were done quickly and efficiently. More

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There was a delay in getting my car serviced, but Dean made it right for me, and that is why I buy and get my cars serviced at St. Charles. made it right for me, and that is why I buy and get my cars serviced at St. Charles. More

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Great team… Heather . . Alan and Dean! Thank you for providing great service and making it a smooth transaction . Alan and Dean! Thank you for providing great service and making it a smooth transaction More

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Prompt, Courteous and professional service. They provided me a loaner car, so no disruption in my daily activities They provided me a loaner car, so no disruption in my daily activities More

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They are welcoming, listen, on top of things, and accommodating. I have never had an issue getting my car serviced there. accommodating. I have never had an issue getting my car serviced there. More

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Mercedes Benz of St. Charles is everything I could ask for in a dealership. Every time I've wheeled with their service department, the team is professional, courteous, an Charles is everything I could ask for in a dealership. Every time I've wheeled with their service department, the team is professional, courteous, and thorough in their explanation of work being done and related costs. They are up front about what is critical versus optional. They keep me updated in the timeline for completion, provide a clean new model loaner while working on my vehicle, and the waiting area is cheerful and comfortable. More

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Dean was very professional and efficient during my car's maintenance visit last week. Not only he took care of some minor problems I addressed to him and returned my car in short amount of time. He also che maintenance visit last week. Not only he took care of some minor problems I addressed to him and returned my car in short amount of time. He also checked my tires and make sure they are safe!! I am happy with him and Mercedes's service. Thank you very much!! More

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MB of St Charles personnel are attentive, friendly and helpful. After bringing my car in for service I was quickly greeted and advised I would see someone soon after my car was checked in. I would be met helpful. After bringing my car in for service I was quickly greeted and advised I would see someone soon after my car was checked in. I would be met in the waiting area which was clean and comfortable although the snacks were not quite as good as the dealership next door. Just sayin’. More

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