The problem was originally discovered while my car was in for oil/lube & tire rotation at the Lineville location. The service employees promised a one hour fix. The only problem was that I had to go to the dealership to get the warranty item fixed. The car was done in 59 minutes. Very personable employees that care about the customer.
"A very cold and unwelcoming place"
- Paul Schoen
I have a company owned truck that I've been getting serviced at Dorsch for over 5 years. I am there for every oil change and any service work that gets done to my truck. I want to take great care of my truck because after the lease I get to own the truck. I realize that they are going to be more expensive because they are the dealer, but I would expect that to come with excellent service in a warm environment, but it's not. (1) I've been going there for over 5 years, since my truck was brand new, and I've dealt with the same service person, yet she has no idea who I am. Doesn't know my name or the vehicle that I drive. So instead of having a lasting relationship with her, I get the cold service that you get from someone that you meet for the first time, every time. (2) I don't like having to take my truck back in multiple times for the same problem. If I'm going to take time out of my day to take a service person for a ride to show them my issue, then I expect them to test it after they have attempted to fix it. I shouldn't notice the problem is still there when I pull out of their driveway. Not to mention when I bring it back in for the same problem, she tries to charge me for another inspection. (3) Cost - yes, they are a dealer, but that cost should reflect the service and experience that I receive, but it doesn't, they just charge more.