Deb Kramer | Page 2

Excellant service and got my car repaired and back to me sooner than they said they would. sooner than they said they would. More

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Horrible customer service, incompetent mechanics, car has been in the shop 2 times since owning it for only 2 months, needs work again and they won’t return text messages or phone calls about this warranty w been in the shop 2 times since owning it for only 2 months, needs work again and they won’t return text messages or phone calls about this warranty work that needs to done. They sell lemons and won’t stand behind their work. More

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Thomas was very attentive to my vehicle needs and any questions I had. Top notch service and expertise. Very well done, Thank you I’ll be back when I need another vehicle. questions I had. Top notch service and expertise. Very well done, Thank you I’ll be back when I need another vehicle. More

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Deb & Rob were extremely helpful with setting up diagnostic service appointments for my vehicle. Very professional, timely, and kept me informed at each step. I would highly recommend both of them. diagnostic service appointments for my vehicle. Very professional, timely, and kept me informed at each step. I would highly recommend both of them. More

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I have been to this dealer several times and every time the staff have been welcoming, professional, and I am always satisfied with the work that is done. The environment is always clean and comfortable as the staff have been welcoming, professional, and I am always satisfied with the work that is done. The environment is always clean and comfortable as well. More

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Warranty item The problem was originally discovered while my car was in for oil/lube & tire rotation at the Lineville location. The service employees promised a one The problem was originally discovered while my car was in for oil/lube & tire rotation at the Lineville location. The service employees promised a one hour fix. The only problem was that I had to go to the dealership to get the warranty item fixed. The car was done in 59 minutes. Very personable employees that care about the customer. More

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A very cold and unwelcoming place I have a company owned truck that I've been getting serviced at Dorsch for over 5 years. I am there for every oil change and any service work that ge I have a company owned truck that I've been getting serviced at Dorsch for over 5 years. I am there for every oil change and any service work that gets done to my truck. I want to take great care of my truck because after the lease I get to own the truck. I realize that they are going to be more expensive because they are the dealer, but I would expect that to come with excellent service in a warm environment, but it's not. (1) I've been going there for over 5 years, since my truck was brand new, and I've dealt with the same service person, yet she has no idea who I am. Doesn't know my name or the vehicle that I drive. So instead of having a lasting relationship with her, I get the cold service that you get from someone that you meet for the first time, every time. (2) I don't like having to take my truck back in multiple times for the same problem. If I'm going to take time out of my day to take a service person for a ride to show them my issue, then I expect them to test it after they have attempted to fix it. I shouldn't notice the problem is still there when I pull out of their driveway. Not to mention when I bring it back in for the same problem, she tries to charge me for another inspection. (3) Cost - yes, they are a dealer, but that cost should reflect the service and experience that I receive, but it doesn't, they just charge more. More

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