Dede Silva | Page 15

Fabulous Experience I've purchased many vehicles over the years from Elmwood and and I've always been satisfied with the Experience. My salesman Richard Miranda has alway I've purchased many vehicles over the years from Elmwood and and I've always been satisfied with the Experience. My salesman Richard Miranda has always been top notch along with the Ben the sales manager. Vinnie in finance is very easy to work with. Obviously, any vehicle will require service and once again the service department has always been top notch. I consider myself a particular individual and the vehicle always returned to me in perfect condition after a repair. One thing I find comforting is all the people I've dealt with over the years are still working at Elmwood. From Richard and Ben in sales, Vinnie in finance, Dede in service, Ernie the shop foreman, they've all been there for decades. I recently met Chris in parts while I was ordering something form my new truck and he was very knowledgeable and went out of his way to help me make sure what I ordered was correct. I recommend Elmwood to anyone considering a vehicle purchase or service. More

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Service gone wrong Brought 2008 Jeep in for 5th time to check engine light. I was told the 5th time that it was fixed but I did not even make it out of the driveway be Brought 2008 Jeep in for 5th time to check engine light. I was told the 5th time that it was fixed but I did not even make it out of the driveway before the engine light came on. ($ 1,400 just spent - total spent approx. $3,000) I went back in the service department obviously very upset. I was told to leave it and they would check it again. You just had it for 1 week (originally in to fix back window that came off hinge). ..I had an important meeting to go to and could not deal with this . Dee Dee called the following day to say Jim wanted to speak to me. They wanted to make it right I did not want to buy a new car at this time. I just wanted my car fixed. After having the car for a few more days, I received a call to say they could not figure out what was causing the engine light to keep going on. I told them to put it back together and I would drive it until it died. They said they would not give it back to me. It was time for a new car. Richard Miranda called me the following day. The only reason I gave Elmwood another chance was because of Richard. Richard is a gentleman. I had purchased my 2008 Jeep from him a few years earlier. Nothing really to my liking and in the payment range I wanted. I went to see Richard again and saw Vinny Asermely in the show room. I had not seen him in 3 years but he came right up to me and called me buy name. He had worked some numbers for a vehicle I really did not like. We spoke for a while and because Richard was busy Vinny took us outside to look around. I liked the Cherokee Limited and knew it was out of my payment range We worked with Vinny and he got us the best possible payment. It was still over my budget by $ 70.00 and over my current payment by $ 153.00 I did not have a choice I had to buy a new car because service would not fix or return my car. It is because of Richard Miranda and Vinny Asermely that I purchased another car from Elmwood. They made us feel comfortable (especially my wife who was nervous about buying another car) More

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new or used Fantastic Dealer I have been buying from Elwood Dodge for the pat 12 years, and thanks to Richard, Ben, Dennis, DD.T, Jim and Vinnie, this outstanding group of profes I have been buying from Elwood Dodge for the pat 12 years, and thanks to Richard, Ben, Dennis, DD.T, Jim and Vinnie, this outstanding group of professionals has made all my purchasing, financing and servicing of my vehicles a great experience. I have and always will recommend Elmwood Dodge to all my family and friends. Thanks to all for a great partnership!!!!!!!!!!!!! Tom B. More

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Fantastic! We have been buying Chrysler products from this dealership for many many years. They cannot be beat! Love them! I have sent may of my friends. We have been buying Chrysler products from this dealership for many many years. They cannot be beat! Love them! I have sent may of my friends. More

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Awesome place My wife and I went to purchase a van we saw in their web site. We actually got a better deal with the assistance of Dan (salesperson) and Vincent (fin My wife and I went to purchase a van we saw in their web site. We actually got a better deal with the assistance of Dan (salesperson) and Vincent (financial manager) which was extremely helpful and really knows how to help a customer. All employees were very friendly and respectful. This place makes you so comfortable that you forgot is a car dealer. Thank you guys. Tomas & Jeannette Pawtucket RI More

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My husband an I both a 2013 Jeep Wrangler and had nothing but Problems, My husband had to return several times for maintence and repairs,He lost time out of wk and spent a lot on gas. I had to beg to even ge but Problems, My husband had to return several times for maintence and repairs,He lost time out of wk and spent a lot on gas. I had to beg to even get a cash voucher for our troubles..On our last visit for his oil; change they found a leak in the axle shaft..That was the last draw. This jeep is only 10 mths old..My husband deciced to now trade it in,although he really like the jeep for a 2500 Dodge Ram pick up..Now I had to pay Taxes all over again. After I just paid $2000 in taxes 9 mths ago.So To me thats money out the window!!!And when we picked up the Truck,The gas wasnt even full.. Vinny in Financing was very pleasant and this has nothing to do with him. Most of the staff were nice,But I feel as though Nobody really helped us. and I do not feel as though we were treated fairly. We should of got the new truck for less,due to the money we lost on the jeep.My husband so far seems happy with the truck,Although I will never come there again. I hope we do Not have any troubles with His New dodge!!! More

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Awesome dealership; just purchased my 6th vehicle from them. I travel all the way from cape cod here; because that's how great this dealership is! Always have been easy and more than fair to deal with; n them. I travel all the way from cape cod here; because that's how great this dealership is! Always have been easy and more than fair to deal with; no BS; just honest people throughout the entire dealership. I travel from the cape there for all my service as well; folks might think I'm crazy to go so far; but their like family; and have always taken great care of me! You won't find a better dealership anywhere! More

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Elmwood Dodge is simply the most professional, pleasant, and capable dealership. I have bought three vehicles, both new and used, and they have earned the highest compliments for their customer service. I and capable dealership. I have bought three vehicles, both new and used, and they have earned the highest compliments for their customer service. I recommend them enthusiastically! More

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