Dede Silva | Page 14

Outstanding organization with the right people. I purchased/special ordered a 2016 Jeep Wrangler Unlimited Sahara. I picked it up yesterday. The salesperson Justin was very helpful and knowledgeable I purchased/special ordered a 2016 Jeep Wrangler Unlimited Sahara. I picked it up yesterday. The salesperson Justin was very helpful and knowledgeable. I was introduced to the people from the management , parts and service dept. All my questions were answered. The whole experience was so good that it didn't seem real. I will recommend Elmwood Auto Group to everybody. Satisfied 100%. More

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A strong feeling of SUPPORT = LOYALTY When I bought my 2009 Dodge Journey a few years ago I would always take it to Elmwood for service. People would tell me your NUTTS you can get it d When I bought my 2009 Dodge Journey a few years ago I would always take it to Elmwood for service. People would tell me your NUTTS you can get it done "CHEAPER" somewhere else? Well I believe in LOYALTY & the QUALITY of the PEOPLE that I talk to. I recently just ran into a MAJOR REPAIR on that same DODGE and got a QUOTE.... WELL I called ELMWOOD & told them there is just NO WAY I could afford that right now but I did need the car back. Well the FINE FOLKS there including Dede Silva & Jim Verdoia looked into this matter. I GUESS LOYALTY PAID OFF because they came up with a much better PLAN to get me back in my Dodge SAFELY AND MORE AFFORDABLE!!!!! THANK YOU ALL for making feel like part of YOU ELMWOOD FAMILY!! Sincerely: Arthur M. Carvalho More

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Terrific Service I could not have ask for better costumer service in sales , finance and service. Mr Richard Miranda sales consultant treated me like family put me in I could not have ask for better costumer service in sales , finance and service. Mr Richard Miranda sales consultant treated me like family put me in the perfect car for me and made it so easy. Noel in Finance helped with with the best rate and great warranty addition. The tech service for my old vehicle was fast and wonderful. Looking forward to a long relationship with this company. Honest and Friendly. You guys "rock" More

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Satisfaction! We have been doing business with Elmwood Dodge for many years and have always been completely satisfied. There is no comparison with any other dealer We have been doing business with Elmwood Dodge for many years and have always been completely satisfied. There is no comparison with any other dealer. More

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Fantastic service I bought a new Caravan from Elmwood about a year ago and have been getting it serviced there. All of my experiences with any service staff member ther I bought a new Caravan from Elmwood about a year ago and have been getting it serviced there. All of my experiences with any service staff member there have been fantastic. Everyone is very friendly and attentive. I own a retail business and know how hard it is to keep staff members motivated to give great customer service. Elmwood Dodge has accomplished this. They make buying a vehicle and getting service a pleasant experience. More

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Top Notch Dealership is awesome ,Great service Department,But just as impressive is the sales Department, special thanks go out to Dennis Freeman and Richard Mi Dealership is awesome ,Great service Department,But just as impressive is the sales Department, special thanks go out to Dennis Freeman and Richard Miranda who not only made the purchase of my Ram 1500 Express smooth and simple the treatment I received was TOP NOTCH thanks guys for a wonderful buying experience. P.S. went in for service and ended up buying an awesome truck More

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Amazing As always my experience with Noel, Dennis and Marcio was amazing! This is why I continue to return to this dealership when purchasing a vechile! As always my experience with Noel, Dennis and Marcio was amazing! This is why I continue to return to this dealership when purchasing a vechile! More

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Helpful, courteous, not pushy!!! All at Elmwood Dodge are very "customer" oriented. No matter whom I spoke with, sales, service, finance, they were all very attentive no matter what m All at Elmwood Dodge are very "customer" oriented. No matter whom I spoke with, sales, service, finance, they were all very attentive no matter what my concern was. I felt they really "listened" to what I wanted and felt they did not have their own agenda!!! More

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The never ending repair. My experience with Elmwood Dodge's service center is one I would rather forget. Today they finally were able to complete a repair on an amplifier that My experience with Elmwood Dodge's service center is one I would rather forget. Today they finally were able to complete a repair on an amplifier that was deemed broken back in June of 2015. After waiting several months for a new amp to come in I was told the amp was no longer being manufactured. This was only after I was told it would be in ten days after my initial visit. After the ten day window had past I was told it would be 14 more days, then again after the 14 days I was told it would be about a month, then after the month I was told it would be another month. This brought me into late September when finally I was told it was not ever coming in and that the only solution was to have the amp repaired (something I asked about after the first ten day wait period). After months of waiting for the new amp to come the service center was diligent about removing the amp and sending it out to be repaired. I was promised the entire process of removing, repairing and reinstalling would be no longer than ten days. After approximately 20 days and some angry phone calls the amp was finally installed. The reason the reinstall was such a long process was because service center employee Scott wanted to handle the entire situation himself so he convinced me into making an appointment on a day he was working. Initially an appointment was made for Wednesday October 21st but was cancelled the day of due to the technician going home early that day. I wanted my next appointment to be the following Saturday (10/24) but Scott wasn't working so he asked if I could wait until October 31st (a day he said he was working) which was the following Saturday. On Wednesday October 28th Scott called me minutes before the service center closed and left me a voicemail stating that he was confused as to why I had made an appointment on a day he wasn't working (I made the appointment with him over the phone). I went into Elmwood Dodge on Thursday October 29th to speak with Scott to clear up any confusion about the Saturday appointment and was promised by him personally that he would come in on Saturday the 31st just to handle my appointment. On October 31st Scott did not follow through with his promise and he passed me off to another employee who was able to charge me full price for the repair even after having to wait several months. The only thing Scott and Dede could say to me was "It's not my fault" to which I ask who's fault is it because it's certainly not mine. I will never go back or recommend anyone to Elmwood Dodge for any work ever again! More

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Awesome Experience I have just purchased my second Jeep from this dealership because I am always greeted as a valued customer and the warm and friendly staff that servic I have just purchased my second Jeep from this dealership because I am always greeted as a valued customer and the warm and friendly staff that serviced my first Jeep! I HIGHLY recommend this dealership to others. More

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