Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine

Deion Thomas | Page 3

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
98 Reviews
5.0

98 Reviews

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98 Reviews of Deion Thomas

January 06, 2026

Dealership Rating
Employee Rating

Every experience with this dealership has been outstanding from the time of my purchase to service and most importantly integrity. Absolutely the best dealer experience I have ever had and I have More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Five Star Subaru of Grapevine responded

Jim, You are appreciated at Five Star Subaru! Thank you for your commitment to Deion and our service team. Between visits, give us a call at 817-438-1700 for our advice. We want you to fully enjoy your Jeep. Safe travels and thanks again, Jakob Ritter, Service Director

December 30, 2025

Dealership Rating
Employee Rating

This was the most pleasant buying experience I have ever had. I was greeted at the door and Justin was very helpful. The test drive was easy and I love my "new to me" Subaru Legacy! More

by momac2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corbin Beck , Justin Roper 5 stars

Dec 31, 2025

Five Star Subaru of Grapevine responded

Thank you, momac2000, for taking the time to share your Five Star Subaru shopping visit! Justin and our team are excited you are driving a Subaru. To help you fully enjoy your car, don't hesitate to call 817-438-1700 with questions. We are here to help! Congratulations and please stay in touch. Best regards, David Cheney, General Sales Manager

December 10, 2025

Dealership Rating
Employee Rating

Very friendly, very helpful. Deion was very helpful even checked on my extended warranty to see what all it covers. More

by wynner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Five Star Subaru of Grapevine responded

Thank you, wynner1, for taking the time to recognize Deion in the Five Star Subaru service center. Complete customer satisfaction is the goal and we are happy to hear he was so helpful. When you need advice or another appointment, please reach out to 817-438-1700. Our team is here for you. Best regards, Jakob Ritter, Service Director

November 18, 2025

Dealership Rating
Employee Rating

This has been the best dealership I've ever dealt with. Bought my car a year ago, and the whole transaction was great. I've been back for multiple standard services, and each time it has been excellent. I More

by Anortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Five Star Subaru of Grapevine responded

Thank you, Anortiz, for your loyalty at Five Star Subaru. We are grateful for the opportunity to help with all of your automotive needs. When you want advice or another appointment, please reach us at 817-438-1700. We look forward to seeing you soon. Best regards, Jakob Ritter, Service Director

November 13, 2025

Dealership Rating
Employee Rating

Everyone was very professional, very helpful, very courteous, and were very interested in making sure we got the answers we needed. More

by BARNACLEREL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2025

Five Star Subaru of Grapevine responded

Thank you, BARNACLEREL, for taking the time to share your feedback and endorsement of Five Star Subaru! Our team is now focused on your driving journey. Please give us a call at 817-438-1700 for vehicle advice any time. Conngratulations on your new car! Best regards, David Cheney, General Sales Manager

November 08, 2025

Dealership Rating
Employee Rating

My whole experience with 5 Star Subaru so far has been great!!! As the experience of shopping for and completing the process of getting a car can be quite stressful, I absolutely couldn’t be happier. Al More

by MARYB1943
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 09, 2025

Five Star Subaru of Grapevine responded

MARYB1943, Thank you for shopping at Five Star Subaru. Your sales team remains available at 817-438-1700. We want to make certain you are knowledgeable and totally enjoy your Subaru. Congratulations and please stay in touch. Best regards, David Cheney, General Sales Manager

November 07, 2025

Dealership Rating
Employee Rating

We were traveling cross country when a check engine light came on late at night. Our hotel was located near Five Star Subaru. Next morning I was at the service department as they opened. The service manager More

by Martin3515
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Five Star Subaru of Grapevine responded

Martin3515, We were more than happy to help you during your travels. If you are ever in the area again, please stop Five Star Subaru. It would be great to see you. We hope you made it home safely and if you need our advice for any reason, call 817-438-1700. Best regards, Jakob Ritter, Service Director

August 30, 2025

Dealership Rating
Employee Rating

Very good experience start to finish with the team. Will recommend to anyone looking for a no pressure sale More

by FENNJASON7
Recommend Dealer
Yes
Aug 30, 2025

Five Star Subaru of Grapevine responded

Congratulations, FENNJASON7! We are excited you shopped at Five Star Subaru. Our team remains available at 817-438-1700. Let us know if you would like to revisit the features on your new car. Thank you for your business and kind remarks. Best regards, David Cheney, General Sales Manager

August 18, 2025

Dealership Rating
Employee Rating

Customer service profesional and help full, the leng of time I was giving it was complete. More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

Five Star Subaru of Grapevine responded

Thank you, Clara, for taking the time to share your endorsement of the Five Star Subaru service department. Deion and I welcome the chance to share our automotive knowledge. Reach either of us at 817-438-1700 should you need additional vehicle advice. Safe travels! Take care, Jakob Ritter, Service Director

July 17, 2025

Dealership Rating
Employee Rating

This dealership from buying our car to the service we receive has and continues to be a joyful experience. Service reps listen to you and are always courteous and friendly. More

by Knuckles.turfbuilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Five Star Subaru of Grapevine responded

Thanks, Knuckles.turfbuilder, for your Five Star Subaru service rating! Customer experience is our top priority, and we're always here to help with any questions you might have. Our advisors are ready to offer advice whenever you need it at 817-438-1700. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

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