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Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine
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Deion Thomas | Page 3

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
41 Reviews
5.0

41 Reviews

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41 Reviews of Deion Thomas

January 25, 2024

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Employee Rating

Service was as I expect. On time, done well and at a good price. Service manager always greets me and service technicians are knowledgeable and professional More

by Jcorley67
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Recommend Dealer
Yes
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Jan 26, 2024

Five Star Subaru of Grapevine responded

Jcorley67, At Five Star Subaru, we strive to provide an exceptional customer experience, and your satisfaction is our top priority. If you have any questions or need further assistance, please don't hesitate to reach out to 817-438-1700. We value your business and look forward to serving you in the future. Thank you, Jake Ritter, Service Director

January 25, 2024

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Employee Rating

Service team was friendly and professional My appointment was timely and comfortable in the showroom waiting area. More

by cindyanthony55
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch, Tyler Jordan

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Jan 26, 2024

Five Star Subaru of Grapevine responded

Thank you, cindyanthony55, for being a valued Five Star Subaru customer. Our aim is your complete satisfaction. Call us with questions about your car any time at 817-438-1700. Best regard, Jake Ritter, Service Director

January 24, 2024

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Employee Rating

Went in for service outside of my appointed timeframe and the service team welcomed me with respect, accommodated me without fret, and completed the necessary service with speedy efficiency. More

by SE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Cano

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Jan 25, 2024

Five Star Subaru of Grapevine responded

Thank you, SE, for allowing the Five Star Subaru service team to help you care for your car. We do our best to accommodate our customers in a timely manner. When we can help again, please reach Lauren, Deion, or me at 817-438-1700. Safe travels always! Best regards, Jake Ritter, Service Director

January 21, 2024

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Deion was an excellent advisor and provided exemplary service. Everyone at the dealership was friendly. More

by Bamward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Earnest

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Jan 21, 2024

Five Star Subaru of Grapevine responded

Bamward, We appreciate you and your business at Five Star Subaru. Keeping you knowledgeable about your Subaru is important and we welcome your questions at 817-438-1700 any time. Safe travels and reach out when you need our advice. Thank you, Jake Ritter, Service Director

January 18, 2024

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Employee Rating

Quick greeting me, very friendly staff, snack bar and waiting area so nice and clean and stocked very well, feels like home. Jason and Deon were very helpful! More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack

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Jan 19, 2024

Five Star Subaru of Grapevine responded

Regina, We value your business at Five Star Subaru and are committed to providing efficient vehicle care. If you have any further questions or specific issues you would like us to address, please feel free to reach out to Jason and Deion at 817-438-1700. We appreciate your loyalty, and your satisfaction is our top priority. Thank you, Jake Ritter, Service Director

January 13, 2024

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Employee Rating

From beginning to end, I was given off and on notice as to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes More

by vickianderson43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch, Damon English, David Earnest, Jose Zambrana

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Jan 13, 2024

Five Star Subaru of Grapevine responded

Thank you, Vicki! We appreciate helping with your auto needs at Five Star Subaru. When you have questions or vehicle concerns, give us a call at 817-438-1700. We are always happy to share our advice. Let us know when we will see you and Maggie again. Take care, Jake Ritter, Service Director

December 28, 2023

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Employee Rating

best service I've ever had matt kept me informed throughout my service and service was done right the first time More

by CHOUSKNECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch , Colin Housknecht

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Dec 29, 2023

Five Star Subaru of Grapevine responded

CHOUSKNECHT, We appreciate you and your business in the Five Star Subaru service center. When you require additional assistance, please feel free to contact us at 817-438-1700. We are here to assist you and anticipate being your preferred dealership for all your automotive requirements. Thank you, Jake Ritter, Service Director

December 26, 2023

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Sam Pack Subaru is the only dealership I will deal with. It is easy to schedule service, they are fast, friendly and reasonable. More

by nbdougherty2011
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Recommend Dealer
Yes
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Dec 27, 2023

Five Star Subaru of Grapevine responded

Nbdoughtery2011, Your trust in Five Star Subaru is greatly appreciated, and we are committed to ensuring your satisfaction continues. When you have questions about your car, call Deion and our techs at 817-438-1700. We truly value your business. Sincerely, Jake Ritter, Service Director

December 20, 2023

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They always deliver excellent service, less waiting time for any kind of service and maintenance , great waiting room , professional staff More

by TJ
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Recommend Dealer
Yes
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Dec 21, 2023

Five Star Subaru of Grapevine responded

TJ, Thank you for your loyalty and trust to Five Star Subaru. Should you encounter any further concerns or have questions about your vehicle, feel free to contact us at 817-438-1700. Deion and our dedicated team is ready to provide assistance and ensure your driving experience continues to be seamless. Safe travels, Jake Ritter, Service Director

December 14, 2023

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Employee Rating

Show up on time and was taken in with a smile. They were waiting for me to arrive. No waiting. Service was great. Love coming to this dealership. More

by Thunderstorm76
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 14, 2023

Five Star Subaru of Grapevine responded

Thunderstorn76, We appreciate when you come to Five Star Subaru, too! Thank you for recognizing Deion and our service center. We appreciate your loyalty, and your satisfaction is our top priority. Between visits, reach us at 817-438-1700 with questions. Safe travels! Take care, Jake Ritter, Service Director

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