Denis Fidalgo | Page 12

Ashley and Dennis were great to work with. They were fair in their pricing and took much time with me. They were fair in their pricing and took much time with me. More

by Larry Verified Customer Verified Customer

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It was a 2 hour oil change. Professional and thorough but took longer than initially expected. Professional and thorough but took longer than initially expected. More

by Feeleydb Verified Customer Verified Customer

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Not a lot of service to be done on an EV, but I did the 7500 and 15000 mile services and everyone was friendly and helpful. They even had a shuttle to take me to work nearby while the service was performed 7500 and 15000 mile services and everyone was friendly and helpful. They even had a shuttle to take me to work nearby while the service was performed. More

by Mike H. Verified Customer Verified Customer

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Never called back for info. never put next sticker on car. Was going to charge oil change .And was free. never put next sticker on car. Was going to charge oil change .And was free. More

by DeeR Verified Customer Verified Customer

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The service host was polite. The place is clean and comfortable. The service was pretty fast. I enjoyed myself alone time there. The place is clean and comfortable. The service was pretty fast. I enjoyed myself alone time there. More

by Rhodtboyd Verified Customer Verified Customer

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Great customer and also very pleasant. Very friendly customer service. They’ve been very helpful and willing to work with you to make sure you get the right car for you. Very friendly customer service. They’ve been very helpful and willing to work with you to make sure you get the right car for you. More

by Tekeyla Cennamo Verified Customer Verified Customer

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Smooth transition from my old car to a new one. Professional and courteous staff. Excellent!!! Professional and courteous staff. Excellent!!! More

by Cvsoldier75 Verified Customer Verified Customer

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Classic Stealership. I went to look at a used car & salesman, Dallas, pulled the “this is a beautiful car, lots of action this week, won’t last long”. My suspicions becam I went to look at a used car & salesman, Dallas, pulled the “this is a beautiful car, lots of action this week, won’t last long”. My suspicions became elevated as I know the car had been in their possession since September 2022 & it was now end of January 2023. A few things about the car made me uneasy, like when the salesman opened the trunk & there were car parts hidden in the corner, which he brushed me off when I asked what they were. I agreed to a test drive & felt uneasy again when there was an odd clunking sound upon starting & a noticeable clunking sound and feel when shifting into gear. During the drive, I took a right hand turn & felt a bunch of water drops hit my head, moon roof had a leak. After the drive I straight up told them there was a tranny problem, the rotors & brakes needed to be replaced, the rear tires were bald, basically a hunk of crap. Salesman brought out manager & claimed they had no idea but they’d lower the price & have it fixed in a week. There was some pressure about a deposit & I foolishly agreed. I had buyers remorse on the way home & called Dallas to get a refund. He said it was after hours & would be done the following day. I waited several days for my refund & finally called the finance department. They had no idea I requested a refund of my deposit because the salesman never told her. I didn’t purchase anything from here, thank god, & I don’t want anything from them. Just leaving the review to help other customers. Napoli has an impressive showroom, but it ends there. Buyer beware on the blue Mercedes SUV with only 49k miles on it. Today is March 14, 2023, & the car is still on the lot for the same price & still problematic (I had a friend test drive to see if it was fixed, it’s not). I’m sure they are just waiting to sell to someone who doesn’t know what to look for when purchasing a used vehicle. More

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Did not answer questions and gave mostly a run around when looking for information. Not the experience that I expected or hoped for. when looking for information. Not the experience that I expected or hoped for. More

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Fast and competent service. All were knowledgeable and easy to deal with . My car was finished as promised All were knowledgeable and easy to deal with . My car was finished as promised More

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