Denis Fidalgo | Page 5

Smooth transition from my old car to a new one. Professional and courteous staff. Excellent!!! Professional and courteous staff. Excellent!!! More

by Cvsoldier75 Verified Customer Verified Customer

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Classic Stealership. I went to look at a used car & salesman, Dallas, pulled the “this is a beautiful car, lots of action this week, won’t last long”. My suspicions becam I went to look at a used car & salesman, Dallas, pulled the “this is a beautiful car, lots of action this week, won’t last long”. My suspicions became elevated as I know the car had been in their possession since September 2022 & it was now end of January 2023. A few things about the car made me uneasy, like when the salesman opened the trunk & there were car parts hidden in the corner, which he brushed me off when I asked what they were. I agreed to a test drive & felt uneasy again when there was an odd clunking sound upon starting & a noticeable clunking sound and feel when shifting into gear. During the drive, I took a right hand turn & felt a bunch of water drops hit my head, moon roof had a leak. After the drive I straight up told them there was a tranny problem, the rotors & brakes needed to be replaced, the rear tires were bald, basically a hunk of crap. Salesman brought out manager & claimed they had no idea but they’d lower the price & have it fixed in a week. There was some pressure about a deposit & I foolishly agreed. I had buyers remorse on the way home & called Dallas to get a refund. He said it was after hours & would be done the following day. I waited several days for my refund & finally called the finance department. They had no idea I requested a refund of my deposit because the salesman never told her. I didn’t purchase anything from here, thank god, & I don’t want anything from them. Just leaving the review to help other customers. Napoli has an impressive showroom, but it ends there. Buyer beware on the blue Mercedes SUV with only 49k miles on it. Today is March 14, 2023, & the car is still on the lot for the same price & still problematic (I had a friend test drive to see if it was fixed, it’s not). I’m sure they are just waiting to sell to someone who doesn’t know what to look for when purchasing a used vehicle. More

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Did not answer questions and gave mostly a run around when looking for information. Not the experience that I expected or hoped for. when looking for information. Not the experience that I expected or hoped for. More

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Fast and competent service. All were knowledgeable and easy to deal with . My car was finished as promised All were knowledgeable and easy to deal with . My car was finished as promised More

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Its great place to buy a car. The people are great and explain everything well. The people are great and explain everything well. More

by CEOWALLACE Verified Customer Verified Customer

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Know what you want, look the vehicle over very well. Clean place. Most of the people are nice. I like that you can set up appointments online. Clean place. Most of the people are nice. I like that you can set up appointments online. More

by Jay Verified Customer Verified Customer

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They took care of me right away . Helped me find a car that was in my budget . Salesman was awesome and very honest . Helped me find a car that was in my budget . Salesman was awesome and very honest . More

by gafvaz69 Verified Customer Verified Customer

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I refuse to go anywhere else. This is the best dealership out there. From Sales to service they all get 5 stars. Jennifer is the BEST service department rep there is and Denis is This is the best dealership out there. From Sales to service they all get 5 stars. Jennifer is the BEST service department rep there is and Denis is the BEST sales reo there is. The entire company is great, but I've had such great experience with them both. Please ask for them! More

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The experience was great overall. From walking into the dealership and being met with a smile. Everyone was so eager to help. We went to several dealerships and came back to Napoli be From walking into the dealership and being met with a smile. Everyone was so eager to help. We went to several dealerships and came back to Napoli because of the professionalism and patience shown to us. I will definitely recommend anyone I know to go here first! We truly appreciate everyone and there efforts. More

by coachcarolina Verified Customer Verified Customer

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Everyone I dealt with was very friendly, helpful and courteous. Great customer service..thank you. The end courteous. Great customer service..thank you. The end More

by laguck Verified Customer Verified Customer

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