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Denise Baker
Denise Baker at Spitzer Jeep RAM Brook Park

Denise Baker

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.4
9 Reviews
4.4

9 Reviews

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9 Reviews of Denise Baker

November 27, 2025

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Employee Rating

I didn’t even receive a call to tell me my vehicle was done. Nobody went over what the problem was and the solution and just to call my advisor if I have any questions More

by Bwilshire996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 01, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 22, 2025

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Employee Rating

Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for More

by bneid686
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Wilson, Franklin Kelly, Jim Crail, Crystal Barber, Sean Mangan

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Nov 22, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 18, 2025

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Denise was absolutely wonderful! She kept me up to date! My vehicle runs perfectly now More

by lilychix2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 13, 2025

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Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs. More

by Tonyscina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Black, Franklin Kelly, Jim Crail, Ian Tillman

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Nov 13, 2025

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 23, 2025

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Employee Rating

I was there 7 days in a row for the same issue with my jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had t More

by jarzma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Winthrop Defreitas, Paul Wilson , Cory

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Oct 29, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 21, 2025

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Employee Rating

Had me in and out in a reasonable amount of time. Found a coupon online so the price was reasonable. More

by AARONLIME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2025

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Employee Rating

Denise, Sean, and Tony (Auto Mechanic) were amazing in making sure that my car issue was handled appropriately. Tony's wealth of knowledge in car service was evident during my interactive dialogue with hi More

by ALMANFEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Mangan , Tony (Auto Mechanic)

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Oct 04, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 03, 2025

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Staff I was very pleasant. Service was excellent. Waiting area was comfortable. Will be back More

by D.HOPE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Bosze Jr

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Oct 03, 2025

Spitzer Jeep RAM Brook Park responded

Thanks for sharing about your experience with Spitzer Jeep RAM Brook Park. We appreciate your business and hope to see you again soon!

October 01, 2025

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Employee Rating

At first, the customer service was not good at all. But then Denise, Joey and crystal made it better. They were not the original people.I spoke to but then, second time around I spoke to these three, More

by PJKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Barber , Joseph Smakula

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