Denise Rice | Page 41

Communication with the service department representatives that are assigned to your vehicle and information regarding coverage is lacking. I brought my vehicle in because the tire light was representatives that are assigned to your vehicle and information regarding coverage is lacking. I brought my vehicle in because the tire light was on again ( multiple tire issues with the Honda Accord Sport 2018- seems to be a constant) I was told the car would be in and out quickly because tire issues take precedence . Received a call several hours later that the tire would be replaced due to a screw next to the side wall. They left a message regarding the price, when I called and let Ron know I have Zurich insurance ( which he had no clue I had) I then had to call back and was told hours later the technicians would just patch it. Because the car was done being worked on so late I had to pick it up on Saturday only to drive off the lot and have the tire light come back on. I’ve been extremely frustrated with the level of service and communication from the service department . Started out good when I first got the vehicle and quickly declined. Seems very dishonest that they went from the tire needing to be replaced to “we’ll patch it up” now that we’ve looked into it further once they new I had Zurich insurance. I built the insurance into my payment for a reason. If the tire has an issue and that was the initial consensus then replace it . When the tires are all back up to par then shouldn’t your technicians be resetting the Calibration, no indication whether that was done or not. More

by TANYA.RABELLINO Verified Customer Verified Customer

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Always an excellent experience During the last two years, I have trusted my service needs and new car purchase to the pros at Manly Honda. Each and every visit has been an outstand During the last two years, I have trusted my service needs and new car purchase to the pros at Manly Honda. Each and every visit has been an outstanding experience in every way. Thanks! More

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Car purchase I went in wanting to drive away in a car, the staff was very helpful and I left very confident with my purchase. I appreciated the knowledge of the st I went in wanting to drive away in a car, the staff was very helpful and I left very confident with my purchase. I appreciated the knowledge of the staff and how willing they were to work with me and answer all my questions. You will be in good hands here. More

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