Dennis Walters | Page 5

As always the service at DePaula is excellent. The people are always friendly and the waiting area is clean with access to drinks and TV. The chairs are spaced etc. They only problem this time w The people are always friendly and the waiting area is clean with access to drinks and TV. The chairs are spaced etc. They only problem this time was the wait time. We were told it would take about 4 hours but it did take longer. Since we come from over two hours away it makes for a very long day. Understandably, things happen. We can’t say enough about Andrew from the red team who was so nice and kept us informed. We truly appreciate all of his help. Our kids say we’re crazy for going all the way to Albany to buy a car and get it serviced but we say it’s worth it. Thanks to Dario who was our excellent sales guys too! More

by gjsmith49 Verified Customer Verified Customer

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Communication isn’t great. Before bringing my car in to be worked on I had to call several times. Once I waited over a week to hear back. The service center is great though. Before bringing my car in to be worked on I had to call several times. Once I waited over a week to hear back. The service center is great though. More

by THEDA.M.SMITH Verified Customer Verified Customer

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Fast Gand good service, respectable customer service. No issues with anything, over all great experience No issues with anything, over all great experience More

by nickpotter184 Verified Customer Verified Customer

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The people are lovely . I waited 3 days for service to begin however or would be excellent I waited 3 days for service to begin however or would be excellent More

by Carmellamazzotta Verified Customer Verified Customer

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Great people great service the only people that I let work on my car for over 30 years. work on my car for over 30 years. More

by craig.linen Verified Customer Verified Customer

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I have been a loyal customer for 10 years i have purchased 5 company trucks this year alone. BUT.. I brought my personal truck in for warranty work in July after a month I got it back still havin purchased 5 company trucks this year alone. BUT.. I brought my personal truck in for warranty work in July after a month I got it back still having transmission problems. I brought my truck in a second time they kept it a week made repairs and assured me it was fixed. 2 days later its now worse than ever . My transmission slams gears causing excessive wear on my drivetrain I have called and expressed my concers on to be told we will call you later today with a new appointment.(never happens) I call every week and I get the same response. I have left multiple messages to the service director Dennis Walters he has yet to return my call in 2 months . At this point I'm just trying to get it fixed so I can trade it in. as I feel and know the drivetrain has been compromised. Its been 3 weeks now still have no appointment. Just poor workmanship ,poor communication I do not recommended depaula auto group. More

by Bennett0423 Verified Customer Verified Customer

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Dependable service. They diagnosed the issue and provided service promptly the same day. Definitely happy with the experience. They diagnosed the issue and provided service promptly the same day. Definitely happy with the experience. More

by dmartyn Verified Customer Verified Customer

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Been doing business with DePaula for almost 25 years never a bad experience and always very helpful. Service Department is top notch. never a bad experience and always very helpful. Service Department is top notch. More

by ccshoes1013 Verified Customer Verified Customer

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Omg such nice staff i was in and out in no time at all. Jim took tome to inspect my suspension himself and made me feel warm and fuzzy. THANKS A BUNCH Jim took tome to inspect my suspension himself and made me feel warm and fuzzy. THANKS A BUNCH More

by Ccook19774 Verified Customer Verified Customer

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It was a very timely experience and it was also a very friendly atmosphere everybody was so nice. friendly atmosphere everybody was so nice. More

by mv145us Verified Customer Verified Customer

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