- Thomas Coluccio
Hello, I recently bought a used 2014 chevy cruze from Depaula Chevrolet on Central Ave in Albany. This was my first time buying a car from a dealership, so I was excited. The entire time when I was there, I was talking about having a 60 months loan. When I got my bank paperwork in the mail and signed in online it showed that I had a 72 month loan. Also it turns out with them saying I have a very good interest rate was a lie to me. After a couple days of driving the car I was noticing an air noise that was coming from the front left. I emailed my salesman asking if I could get it fixed. After about 2 weeks and no response, I texted him and he finally responded by giving me the number to service. I made an appointment for Thursday July 30th at 8:30am. I arrived at service and talked with Jason who told me that it would cost me over 150 dollars to just get my car diagnosis to see what the problem is. I told him that I shouldn’t have to be paying money to get this fixed since I just got this car. He just gave me an attitude during our conversation. When I left service he asked if I’m comfortable to make the right hand turn out of service (which there was a lot of room for me to move my car out) and I said I’m fine. He then has someone direct me out as if I didn’t know how to drive. Left service went to the body shop in the back of the building. Talked to a very helpful person who I didn't get the name of. He came outside and looked at my car. He went back inside to get Ron. Ron went for a test drive to figure out where the noise was coming from. Ron came back and fixed the air noise that I was having. Body really helped me out a lot and I really appreciate it. Throughout buying my car, I really feel like I was taken advantage of since I am only 20 and this is my first car. Right now I’m in the process of refinancing my car to get a way better interest rate. Right now my car is also going to need new front brakes but i'm just going to have my machine fix them instead of going back. I rather pay my mechanic to do it then have to deal with service again. I wouldn’t buy another car or recommend this place to anyone.
"Service by Tyler Watson was refreshing "
The sales person - Tyler Watson was very patient and help
He was very knowledgeable and reason
I appreciate his honesty and workmanship
Plus I love my new vehicle
DePaula and the people I have dealt with over the years of owning my Chevy Silverado have taken very good care of me. The greatness of the staff puts me in a peaceful place of trust and honesty That go's a long way in today times... Dennis Miller I appreciate all you guys have done for me...Thank you..
Other Employees Tagged:
- Nick Morrell
Just purchased my 4th vehicle from DePaula Chevrolet & I will continue buying from them and recommending my friends and family to them for all of their vehicle needs. Great sales team, service (Orange Team), parts and body shop!
Thanks again Roger for another great purchase experience.