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Derek Adams
Derek Adams at Five Star Subaru of Grapevine

Derek Adams | Page 3

Finance Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
4.9
327 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

8 yrs, 8 mos

Specialties & Trainings

Bachelor in Business Management

Finance & Insurance Specialists

4.9

327 Reviews

Write a Review

327 Reviews of Derek Adams

February 03, 2026

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Employee Rating

Cameron was very friendly and knowledgeable. If & when we buy our next Subaru hopefully it will be from him. More

by SENDIT1430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cameron Alexander-Munns, Greg Cryer, Damon English

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Feb 03, 2026

Five Star Subaru of Grapevine responded

SENDIT1430, Thank you so much for the great feedback! We're glad to hear that Cameron provided you with such a friendly and knowledgeable buying experience at Five Star Subaru. He'd love the opportunity to work with you again when you're ready for your next Subaru or need vehicle care! We appreciate your business and hope to hear from you again at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

January 30, 2026

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Employee Rating

Hayden Knowles was great to work with as I explored options before buying my 4th new Subaru. I am grateful for her patience and flexibility, More

by PLANETMETCALF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Casey Pierce, Hayden Knowles

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Jan 30, 2026

Five Star Subaru of Grapevine responded

Thank you so much, PLANETMETCALF, for the kind words! We are thrilled Hayden was able to find the right fit for you at Five Star Subaru. To review the features on your new car, please reach us at 817-438-1700 Wishing you many happy miles ahead, and please don't hesitate to reach out if you need anything! Congratulations! Best regards, David Cheney, General Sales Manager

January 27, 2026

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Employee Rating

Everything was good. BB Belharrat was very pleasant to talk to and do business with. I'm really glad we'll get all the controls explained to us twice since I have a few More

by GLYSTAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: BB Belharrat

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Jan 28, 2026

Five Star Subaru of Grapevine responded

Congratulations, GLYSTAD! Thank you for the feedback! It’s great to hear that BB made your purchase at Five Star Subaru pleasant. We’re glad you’re taking advantage of the follow-up explanation for your vehicle's controls—we want to make sure you're an expert on every feature! Please don't hesitate to reach out to BB and our team at 817-438-1700 if any other questions pop up in the meantime. Best regards, David Cheney, General Sales Manager

January 23, 2026

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Employee Rating

From the moment I walked in I was treated like a very valued client. Who can say that buying a new car is a great experience? I can because of the commitment to service and customer care of this dealers More

by DJTUCKER53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, James Inim

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Jan 23, 2026

Five Star Subaru of Grapevine responded

Congratulations, Donna! We truly value your business and your feedback. Our team works hard to ensure every guest feels respected and cared for at Five Star Subaru, and we’re thrilled to hear we hit the mark for you. Enjoy your new car and please stay in touch at 817-438-1700. Thank you, David Cheney, General Sales Manager

January 21, 2026

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Employee Rating

Derek refused to remove VSC from my contract before funding. I asked to have it removed 2 hours after speaking with the bank. After he would only cancel leaving my payment higher then I would have like More

by SHUDDER15SIGMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: BB Belharrat, David Hendricks

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Jan 23, 2026

Five Star Subaru of Grapevine responded

SHUDDER15SIGMA, We appreciate you highlighting the great work BB did for you! We’re sorry to hear about the frustration regarding your contract. To provide some context, Derek was informed of the request to remove the VSC after the bank had already finalized and funded the loan. At that stage, we no longer have the authority to pull the contract back from the lender to adjust the monthly payment. Derek reached out across several channels—phone, email, and text—to explain that while we couldn't change the payment, we could certainly cancel the coverage for you. We have since processed that cancellation to credit your account. Please reach me at 817-438-1700 or shacker@subarugrapevine.com to discuss further. Sincerely, Shane Hacker, Finance Director

January 13, 2026

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Employee Rating

I found my forever car! Thank you Taylor and Junior for a great experience and for the dog toys More

by L.FROSS77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Greene, Greg Cryer, Luis Hernandez Jr

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Jan 14, 2026

Five Star Subaru of Grapevine responded

L.FROSS77, We are so excited you found your 'forever car' at Five Star Subaru! Taylor, Junior, and our entire team are now focused on your driving experience. We invite you to stop by or call 817-438-1700 when you need vehicle advice. Congratulations and enjoy every mile in your car. Thank you for sharing! Best regards, David Cheney, General Sales Manager

January 03, 2026

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Employee Rating

Outstanding customer service delivered by all! Thank you for helping me through the process of choosing Subaru.This was the most pleasant buying experience I have ever had. I was greeted at the do More

by ROBERTO.CAMACHO64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Lennon, Luis Hernandez Jr

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Jan 04, 2026

Five Star Subaru of Grapevine responded

Congratulations, Roberto, on your car purchase at Five Star Subaru! Complete customer satisfaction is always our goal. Please stop by or call 817-438-1700 for technical or care advice. We want to make certain you fully enjoy your Subaru. Thank you for your business and remarks. Best regards, David Cheney, General Sales Manager

December 26, 2025

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Employee Rating

Easy and stress free process. Hayden was a joy and Derek made the financial bit painless. Highly recommend. More

by Natalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hayden Knowles, Steve Lennon

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Dec 27, 2025

Five Star Subaru of Grapevine responded

Thank you, Natalie, for shopping at Five Star Subaru! Hayden, Derek, and I want to hear from you at 817-438-1700 if you need anything else! Congratulations on your purchase. Best regards, David Cheney, General Sales Manager

December 25, 2025

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Employee Rating

Had the model I wanted in stock, was an easy stress free purchase, Kenny was great! More

by BCRUM65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines

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Dec 26, 2025

Five Star Subaru of Grapevine responded

Thank you, BCRUM65, for shopping at Five Star Subaru! We are excited you found your car on our lot. Kenny, Derek, and I welcome your new car questions at 817-438-1700. We are focused on helping you fully enjoy your Subaru. Best regards, David Cheney, General Sales Manager

December 23, 2025

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Employee Rating

We had a wonderful experience. No pressure, all honesty and they allowed us to take our time with the cars we were test driving. The sales process was fast and no hidden gimmicks. More

by JENPAO13.HUSKER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Inim, Jose Zambrana

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Dec 24, 2025

Five Star Subaru of Grapevine responded

Thank you, JENPAO13.HUSKER, for rating your shopping experience at Five Star Subaru! We are excited you are driving a Subaru from our dealership. Customer satisfaction remains our focus. Give us a call at 817-438-1700 for vehicle advice any time. Congratulations! Take care, David Cheney, General Sales Manager

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