"Great deal during my vacation"
I was vacationing with my family and decided on a whim to check out Heritage Toyota for a price on a new Tacoma. We are from the DC area with lots of high volume dealers so I wasn't really counting on striking a deal that would allow me to pay the lowest price possible. I was greeted by Derek and explained that I was interested in a TRD Sport and gave him my price point etc. Off he went and came back with approval.. Next came my trade in and I explained that it needed to be paid off for the deal to work, first time they came close so I reiterated it needed to be paid and off he goes again and comes back with approval. I'm not sure how Derek played it but he allowed me to walk away with a new Tacoma at my price point. Derek was very professional and was very well versed on the vehicle and all of its workings. He was very personable and patient. Overall it was an easy process without the pressure and everyone from sales to finance was great to deal with.
Derek was absolutely wonderful! He was efficient, honest, and made the entire experience painless and fun!! I would highly recommended Heritage Toyota and Derek specifically, his genuine personalilty and expertise lead me to have the ability to get the car of my dreams and it’s all thanks him!! I would go give 6 stars if I could!! Thanks, Derek!
"Overall Great Experience!!"
I shopped around to all of the local dealerships; Test drove at each one, communicated the same information and parameters to each one. Came back to Heritage Toyota because of the initial experience I had with Derek. He listened to me... most of the other sales people I dealt with did not. I'm a very happy customer! Thanks Derek & Megan!! Awesome experience!!
Derek was very helpful and friendly during our time at the dealership.
He listened to our requirements and explained all the different features of the cars we were looking at.
That helped us to make our choice more confidently.
It was awesome working with Derek and the whole experience was very pleasant and the selection process efficient.
Derek was super welcoming and helpful when it came to helping me find a car that fit what I was looking for. The process was quick and efficient and he was really thorough when it came to making sure I knew what each car included in the purchase. Even though I was out of town when it came to purchasing, Derek continued to follow up everyday to check-in and guide me through the process. In the end, I was really satisfied and think overall Derek did an awesome job hooking me up with a sweet ride!
"Thank you Derek"
When I learned that 2017 was the last year Toyota was making the Prius V, I made a call from Texas while traveling to find one to replace my 2014. I met with Derek upon my return and within minutes he found several in New England that were available. He was a delight to work with, conscientious and well informed. I was driving away with my new car within a week of my return.
Thank you Derek.
"Great customer service!"
Derek provided a great customer service experience when I purchased my RAV4. He was very friendly and took the time to help find the car that was right for me. Derek was very knowledgeable about the RAV4 I purchased, and did a great job in describing all the features of the car that I now enjoy. Overall - a great car buying experience. Great work Derek.
"Very helpful and supportive"
- Nate LaGue
Derek made our search incredibly quick and simple, and was very informative and helpful throughout the financing process. I greatly appreciate how attentive and dedicated he was to helping us out.
"Great customer service!"
- Sarah M.
Derek stayed an extra 2 hours after closing on a rainy Saturday to make sure I was happy w my new truck! He was very knowledgeable and took the time to answer all of my specific questions. I didn't feel pressured and felt as though, as a women buyer, I wasn't treated as such.
I have already recommended him and Heritage to two other potential customers.
"Great job Derek and Heritage Toyota"
Derek was very knowledgeable about the technology in my new Prius Prime, which significantly smoothed out the learning curve for me. I’m grateful that Derek took the time and showed me all my options, helped me arrange financing, and I came away feeling great about having made the right choice. The dealership was friendly and helpful, great overall experience and, by the way, I love my new car!