Derek Brodeur | Page 36

Great Service I just got my 02 sensor and air bag recall done today. Derek Brodeur was my advisor. This guy is the best advisor at Burlington, I don't want to dea I just got my 02 sensor and air bag recall done today. Derek Brodeur was my advisor. This guy is the best advisor at Burlington, I don't want to deal with anybody else. He's a straight shooter, when I bought my car A3 over a year ago at Burlington it still had a service of Audi care left over that nobody informed me of. Derek pointed it out to me when nobody else did. That speaks volumes, honesty. I feel Audi of Burlington is lucky to have him as an employee. I Thanks again, Bobby D More

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Ali Mohajer was phenomenal My sales experience with Ali Mohajer could not have been more successful. He is extremely knowledgeable and dedicated to provide the best service. He My sales experience with Ali Mohajer could not have been more successful. He is extremely knowledgeable and dedicated to provide the best service. He worked closely with Audi service and sales to expedite the sale. He is extraordinary in his approach and abilities Much appreciated!! More

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Service was terrible Thank you Mr. Sehovic for your response. When I made the appointment and was told to bring my car in at 4PM I was advised that the mechanics work unt Thank you Mr. Sehovic for your response. When I made the appointment and was told to bring my car in at 4PM I was advised that the mechanics work until 10PM and that the work could be completed by the morning when I could get my car back. Why else would I be given a 4 PM appointment instead of 8 AM?? That is why when I had not heard from ANYONE by 10PM I started calling and had 16 UNANSWERED CALLS. So you are misinformed. Gary your service manager DID NOT UPDATE ME AROUND 9PM. That message was sent to me at 7:48am. And Mr. Sehovic you didn't address why you did not return my call to you that morning. Ms. Dickson More

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Service department leaves much to be desired However, to my dismay, this continued over to the service side of the dealership which has continuously left me disappointed. EVERY visit I have go However, to my dismay, this continued over to the service side of the dealership which has continuously left me disappointed. EVERY visit I have gone to get my car service has resulted is something being wrong. • First there was a recall on the aluminum trim of the speakers which was supposed to be replaced with stickers. They removed the aluminum, gave me back the car only for me to realize they never put on the sticker replacements when I was on the highway. When I went back, they put on the stickers but never removed the old glue, causing them to fall off once home. • I called to set an appointment the stickers fixed and to also replace the parking break button was also was having the same issues of the aluminum trim. They said they had to order the part and would call me back, of which I never got. I followed-up and said they had to still order the part but set the appointment and it will be in when you come in. To my dismay, they fixed the speakers but never ordered the replacement part. No apology. No we messed up. Nothing. After complaining they agreed to provide a loaner while they got a part and fixed it the next day. • My most recent disappointment was on my second annual service – part of AudiCare which I paid extra to extend (and now wishing I did not). Car went in with no issues for an oil change and a brake flush as part of AudiCare (added on by the dealership when I arrive). However, when I got my car back, now there are issues turning the steering wheel with a grinding sound. When I called, the service technician said they noticed damage in the wheel well when they put my car up on the jack. However, it was fine when I brought it in, the vehicle report states no damage, and the only other time the car was driven was by the technician as part of the road test (post brake flush). After complaining to the service manager, they agreed to take the car back in and fix it. How is it that a luxury car dealership has this bad of a service department? More

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Extremely helpful Attention to my issues and timely ness was more than expected. Derek made us feel like we were important to him. We tried a dealership closer to home Attention to my issues and timely ness was more than expected. Derek made us feel like we were important to him. We tried a dealership closer to home. They made us feel like we were interrupting them and that our needs were not important to them We will not be returning to that dealership. Thank you Derek for a much ch more inviting and receptive experience More

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Service of 2015 White Audi A3 CPO I just went to Audi of Burlington to get my car serviced and my experience could not have been better. I spoke with Derek Brodeur at service and he i I just went to Audi of Burlington to get my car serviced and my experience could not have been better. I spoke with Derek Brodeur at service and he informed me that the vehicle I purchased still had Audi care and my service was going to be covered. Now I'm not a dealership person for I don't believe a thing most of them say, but I was blown away with the honesty and help I received from Derek. He's a stand up guy and I will be a dealership service customer going forward. I can't thank or say enough good things about Derek and the staff there. It's great to know I'm able to deal with stand up people, also Joe Mac was a great guy also we had a great conversation after he bought me my car after it was serviced, plus they have an ice cream cooler with great ice cream if I say so myself. Thanks again, Bobby D More

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Thank You Service Dept. Team I’d like to thank the service department management, the technicians, and service desk staff for their excellent work. Last week a 20K service was per I’d like to thank the service department management, the technicians, and service desk staff for their excellent work. Last week a 20K service was performed on my 2017 A4 that I purchased from Brendan Leary. You all did a wonderful job with the service and also addressed some other concerns for me quickly, professionally, and without hassle. It is well worth my drive from Beverly to have my car serviced at Herb Chambers of Burlington. I greatly appreciate how well my wife and I have always been treated at your dealership! It would be our pleasure to be a reference. – Paul & Cheryl K More

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Audi service Derek Brodeur did a great job assisting me with my vehicles repair and communicating with me on its status. All repairs and services were completed in Derek Brodeur did a great job assisting me with my vehicles repair and communicating with me on its status. All repairs and services were completed in a timely manner and to my satisfaction. More

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Excellent place for car maintenance Courteous greeting when I dropped my car off and quick servicing of my car with a phone call to notify me when completed. They even washed the exterio Courteous greeting when I dropped my car off and quick servicing of my car with a phone call to notify me when completed. They even washed the exterior for me. More

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Great Service and great service advisor My A4 was in for routine maintenance. Derek is customer focused and took care of me from the minute I pulled in. If you are looking for excellent serv My A4 was in for routine maintenance. Derek is customer focused and took care of me from the minute I pulled in. If you are looking for excellent service and a great customer experience go to Audi Burlington and ask for Derek. Ray gillis More

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