Derek Thomas | Page 17

They have been very attentive and they continue working hard to make the customer happy. After a long process of my car in the service department, I feel like they came through and made everything right so hard to make the customer happy. After a long process of my car in the service department, I feel like they came through and made everything right so I have to hand it to them. They came through. I just bought a new car from BMW of Sarasota and Marcus on the sales team that I worked with was probably the best I’ve ever had the pleasure of working with. I would highly recommend him. More

by betweisberg Verified Customer Verified Customer

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Derek was off but scheduled everything perfectly, and Kyle worked with me well and professionally. Kyle worked with me well and professionally. More

by EYESURG20 Verified Customer Verified Customer

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Check in person rude and not knowledgeable. Service Booking system complicated and inaccurate Not happy Service Booking system complicated and inaccurate Not happy More

by pradaguillermo Verified Customer Verified Customer

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Efficient and honest. World class service by Derek!! Thank you, once again,Sir! We'll return! World class service by Derek!! Thank you, once again,Sir! We'll return! More

by LPEREYRA63 Verified Customer Verified Customer

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I have complained about my windshield wipers not working properly the past two visits and the issue was not even looked at this last time. Not to mention the $2500 bill for things that were “not covered” properly the past two visits and the issue was not even looked at this last time. Not to mention the $2500 bill for things that were “not covered” on my extended warranty. More

by aerm863 Verified Customer Verified Customer

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The Service Department at Sarasota BMW were extremely friendly and professional from arrival through check out. I have had my car serviced by them over the past four years and have never wa problem! friendly and professional from arrival through check out. I have had my car serviced by them over the past four years and have never wa problem! More

by robjr482 Verified Customer Verified Customer

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Very professional with all aspects of the service car has been completely clean and ready to go been completely clean and ready to go More

by TONY Verified Customer Verified Customer

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Great group at BMW of Sarasota! Very focused on customer satisfaction and always professional and friendly. Very focused on customer satisfaction and always professional and friendly. More

by ED.SUCHORA Verified Customer Verified Customer

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My vehicle had a recall, which needed to be taken care of by the dealership. They did a great job, and even washed my car after getting it back in great running order. by the dealership. They did a great job, and even washed my car after getting it back in great running order. More

by WROALSTAD Verified Customer Verified Customer

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Still takes too long to get a loaner. One item still not corrected. You have a lot of staff running around like chickens without their heads. Should spend more time focused on the custome One item still not corrected. You have a lot of staff running around like chickens without their heads. Should spend more time focused on the customer. More

by Doc Verified Customer Verified Customer

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