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Derek Thomas
2,231 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,231 Reviews
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2231 Reviews of Derek Thomas
March 03, 2020
Derek was very professional and made sure all of my concerns were addressed. Great communication and work was done as promised and a timely fashion. Car was returned to me nice and clean! concerns were addressed. Great communication and work was done as promised and a timely fashion. Car was returned to me nice and clean! More
by TOM.LAVALLEY
Verified Customer
March 03, 2020
Great communication and pleasant to deal with. Dealer was mindful of my time and had the service completed in short order. Waiting area is comfortable and well equipped. was mindful of my time and had the service completed in short order. Waiting area is comfortable and well equipped. More
by Scottb
Other Employees Tagged: Maria Lizardi
March 03, 2020
Carlos is awesome! I had to bring my car in for a low tire warning. Carlos Is our service advisor and was off that day. The tires were filled and I was sent on my way, h I had to bring my car in for a low tire warning. Carlos Is our service advisor and was off that day. The tires were filled and I was sent on my way, had to go back to dealer for another low tire .Carlos took the time to check tires and found a screw. Replaced tire quickly and efficiently. Carlos has never let us down in all the years we have driven BMW. More
by SJBINNS11
Other Employees Tagged: Carlos Munoz
February 28, 2020
BMW of Sarasota has great staff. From sales people to the great service department.. thanks to Jack and Scott in service for making my experience pleasurable. great service department.. thanks to Jack and Scott in service for making my experience pleasurable. More
by FVORIAS
Other Employees Tagged: Naycolle Wright, Maria Lizardi, Loraine Campbell , Humbert Cazaubon, Jack Hojnacki, Greg Jones
February 28, 2020
My service advice Derek has consistently provided outstanding services for 9+ years. He always communicates what is happening with the maintenance or repair. Makes the process seamless. Nice guy. outstanding services for 9+ years. He always communicates what is happening with the maintenance or repair. Makes the process seamless. Nice guy. More
by CARYAMITCHEL
Other Employees Tagged: Rich Liammari
February 27, 2020
The video of my car being serviced was new nice touch, the communication of my car being taken to be serviced and then letting me know as soon as it was done was greatly appreciated. the communication of my car being taken to be serviced and then letting me know as soon as it was done was greatly appreciated. More
by J J R
February 27, 2020
When I left service I noticed the engine message light on. Said coolant low and I should check soon. I returned to the dealership and found the radiator cover was never put back on. The service person tri on. Said coolant low and I should check soon. I returned to the dealership and found the radiator cover was never put back on. The service person tried to hide the fact but I could see the engine compartment sprayed with radiator fluid. So I asked if the cover wasn’t put back on. Quietly he said it had not. That is all he said. He put fluid back in asks me to check the message. It was fine so I he said I was good to go and left. Good thing I returned or engine would have been ruined as I was just about get on the freeway. Will rethink future purchases and service at that dealership. More
by VOCONNOR3505
February 27, 2020
Everyone is wonderful to work with! From the valet to service writer. Great waiting area! Lots of snacks and soda, coffee. Keep the great work! service writer. Great waiting area! Lots of snacks and soda, coffee. Keep the great work! More
by NIELA
Other Employees Tagged: Maria Lizardi, Carlos Munoz , Matt Merlino, Fernando Santori
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