Derek Thomas
Derek Thomas at BMW of Sarasota

Derek Thomas | Page 181

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

Contact Me
4.6
2,231 Reviews

It would be my pleasure to help you with all your service needs.

Dealership Experience

14 yrs, 8 mos

Industry Experience

26 yrs, 5 mos

4.6

2,231 Reviews

Write a Review

2231 Reviews of Derek Thomas

December 12, 2019

Dealership Rating
Employee Rating

Great service Derek was very helpful and knowledgeable. I feel BMW of Sarasota offers quality service at reasonable price. Customer wait area is comfortable and als More

by RBUTLER2287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2019

BMW of Sarasota responded

Thanks for the full five stars!

December 12, 2019

Dealership Rating
Employee Rating

12/11/ 19 service Derek was very helpful in completing the items for my service visit and I appreciate that he was able to provide me with a loaner car for convenience. More

by Rosenfea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 16, 2019

BMW of Sarasota responded

Thank you very much for your incredible review!

December 12, 2019

Dealership Rating
Employee Rating

Sarasota BMW Rocks! As always, I am privileged to have the stellar dealership of Sarasota BMW around the corner. Eric Reeves, their best salesman, hands down takes care o More

by TaylorMade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesus Castillo, Eric Reeves, Kyle Tabar

Dec 16, 2019

BMW of Sarasota responded

Thanks you for your stellar review! We're so proud that our team has earned your trust.

December 11, 2019

Dealership Rating
Employee Rating

In and out within the day I came in for an oil change and fluids check and knew that the battery had been reading in the danger zone from the last two service appointments More

by ACSTANOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

BMW of Sarasota responded

Thanks for letting us know you had a great visit with us!

December 11, 2019

Dealership Rating
Employee Rating

Excellent service, without appointment! I was experiencing extensive smoke coming from the engine bay. I immediately drove to BMW of Sarasota, without appointment, and the car was taken in More

by Drbards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

BMW of Sarasota responded

It's great to know that our team took care of you during a difficult time -- thank you!

December 10, 2019

Dealership Rating
Employee Rating

Tire replacement Incredible communication. I knew at every moment what stage the service was at. I really appreciated the video of the underside of my car. Never had t More

by MELDAN.ZAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 11, 2019

BMW of Sarasota responded

Thanks for letting us know that you enjoyed your visit with us!

December 08, 2019

Dealership Rating
Employee Rating

BMW service Overall very good job. Service has gotten better than several years ago .Communications were good. Video is a nice touch. I would recommend them to More

by MARYLYNN.WESTERVELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 09, 2019

BMW of Sarasota responded

Marylnn, thank you so much for your outstanding review!

December 07, 2019

Dealership Rating
Employee Rating

Clear, organized and communicative The service manager was helpful and organized. The service found a warrantied defect which was identified and repaired. Everyone was pleasant and help More

by JTPH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jasmine Ingram

Dec 09, 2019

BMW of Sarasota responded

It's great to hear you enjoyed your visit from beginning to end -- thank you!

December 07, 2019

Dealership Rating
Employee Rating

Terrible business Went in to get a noise fixed and 2 thousand dollars later they realized it was just the tire like I told them it was More

by dnordhoff5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 09, 2019

BMW of Sarasota responded

We're very sorry for any frustration we've caused. If you'd like to share more details about your visit, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 07, 2019

Dealership Rating
Employee Rating

Amazing Service!!! I always enjoy visiting BMW Sarasota. The staff are friendly and caring. I especially enjoy being welcomed with a smile when driving into service cent More

by johndholly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emilio Torres, Naycolle Wright, Maria Lizardi, Loraine Campbell , Greg Jones, Sonia Torres, Susan Schongold, Tina Griffith, Tiffany Ferrera

Dec 09, 2019

BMW of Sarasota responded

We're so glad to hear you love visiting us, John -- thank you!

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