Derek Thomas | Page 31

Good service and friendly staff. Convenient and reliable customer service. It does add a credit card fee so that is not really practical to pay using cash or personal checks for f Convenient and reliable customer service. It does add a credit card fee so that is not really practical to pay using cash or personal checks for fixing or repairing anything in your car which costly in the dealership. More

by riyadg Verified Customer Verified Customer

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The service is good. The time in which was said it was gonna be done was terrible and I missed my appointment cause the car wasn’t done in time. The time in which was said it was gonna be done was terrible and I missed my appointment cause the car wasn’t done in time. More

by saysavang Verified Customer Verified Customer

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I was stuck with a 6pm nail in the tire while on vacation. The car walls taken in 1 minute before closing, I was called by 9am and on the road with a new tire and a washed X5 again by noon. Terrific vacation. The car walls taken in 1 minute before closing, I was called by 9am and on the road with a new tire and a washed X5 again by noon. Terrific service. More

by EMHELLYAR Verified Customer Verified Customer

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Sarasota BMW makes my sales and service experience a total pleasure ! The showroom is very comfortable and makes the time go fast …., total pleasure ! The showroom is very comfortable and makes the time go fast …., More

by Gracie7070 Verified Customer Verified Customer

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Great, great great great great great great great great great great good good good good good great great good good good good good More

by KBLESSITT Verified Customer Verified Customer

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Derek is very customer focused, professional and knowledgeable. The service team completes their work on time with excellent results. knowledgeable. The service team completes their work on time with excellent results. More

by FRANKS29 Verified Customer Verified Customer

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Derek did a nice job! I was told that all fluids were topped off, however two days after I picked up the car the Add Coolant light came on which is frustrating as I speci I was told that all fluids were topped off, however two days after I picked up the car the Add Coolant light came on which is frustrating as I specifically asked about this as the light came in right before I brought the car in. Car was left with the key in the vehicle - anyone could have taken my car More

by TMZUPON Verified Customer Verified Customer

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Overall, I was pleased that this car could be fixed, given its age (2006). The part took several weeks to come in. I was happy with my service advisor, who kept in touch. However, I was dismayed when given its age (2006). The part took several weeks to come in. I was happy with my service advisor, who kept in touch. However, I was dismayed when I picked up the car and found some sticky substance on the door that was repaired - I didn't want to use solvent of any sort on it, so I rubbed it off manually - took quite some time. More

by KATIEKUSS Verified Customer Verified Customer

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Derek is superlative! Great service and very efficient. I highly recommend Derek and BMW of Sarasota. Great service and very efficient. I highly recommend Derek and BMW of Sarasota. More

by LSTARR Verified Customer Verified Customer

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I was traveling through Sarasota and had a vehicle issue. Derek got me into service quickly and provided a loaner vehicle. Derek was very informative and worked to get the problem covered under the CPO. I Derek got me into service quickly and provided a loaner vehicle. Derek was very informative and worked to get the problem covered under the CPO. I wished Sarasota dealership was closer to me. More

by MARYJO Verified Customer Verified Customer

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