Derek Thomas | Page 59

Professional, curtious and friendly. Always a pleasure to deal with sarasota BMW Except for this survey Always a pleasure to deal with sarasota BMW Except for this survey More

by jerrylaw1 Verified Customer Verified Customer

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Lack of thorough and professional communication from the service advisor, Derek. Follow up delays after a service issue and did not provide quotes for tires as requested nor other services/parts that were r service advisor, Derek. Follow up delays after a service issue and did not provide quotes for tires as requested nor other services/parts that were recommended during inspection. Overall service experience not of the caliber I’ve received from other BMW dealerships (Except my last service with advisor Carlos was excellent. My appointment was with him, but he was not in when I checked in for the appt, so I was switched to this advisor). More

by danaz Verified Customer Verified Customer

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I left a voicemail for Derek on Monday to call me about a question I had. He never returned my call so next day I spoke with a nice lady named Lorraine who found the answer to my question and made an appoint question I had. He never returned my call so next day I spoke with a nice lady named Lorraine who found the answer to my question and made an appointment. I brought the car in on Fri for service and went to pick it up that afternoon. I was told Derek had to handle the payment and in a somewhat rude manner the person behind the checkin counter told me I would just have to wait for Derek. He finally showed up about 15 minutes later and eventually I paid and retrieved my car. So from time I walked in to pick up my car it took 20+ minutes to leave BMW Of Sarasota for the last time. This business practice of no cashier and having to wait to check out with a service manager who usually tries to talk you into other services they say you “need” is why your reviews are not the best. More

by jlpeterson47 Verified Customer Verified Customer

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Derek took care of my issue quickly and professionally. He is a great asset to the dealership. He is a great asset to the dealership. More

by MARTIN_RPM Verified Customer Verified Customer

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Courteous, respectful, accommodating professionals I would recommend my family and friends to your dealership. Explaining all the details about the vehicle and the operation of the vehicle would recommend my family and friends to your dealership. Explaining all the details about the vehicle and the operation of the vehicle More

by JVJMCBB Verified Customer Verified Customer

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Over the past 8 to 10 years I’ve been a loyal customer and each time I had my car serviced. I had a car wash and a vacuum of the floor mats. On my recent visit of October 25, 2023 this was not accomplishe and each time I had my car serviced. I had a car wash and a vacuum of the floor mats. On my recent visit of October 25, 2023 this was not accomplished. I called Derek Thomas and left a message on Thursday, 26 October, and never heard back. The question I posed to Derek was is this something that has been discontinued? More

by COLSTEELE Verified Customer Verified Customer

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Great service and timely delivery. Each department is very professional. I would recommend this dealership highly. Each department is very professional. I would recommend this dealership highly. More

by LSTARR Verified Customer Verified Customer

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Great dealership! Good service, clean and on time. I would definitely go here again for my next service. Good service, clean and on time. I would definitely go here again for my next service. More

by karifrankenberg Verified Customer Verified Customer

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Derek has been a great Service Advisor and I appreciate his timeliness and always keeping me informed of the status of my vehicle. his timeliness and always keeping me informed of the status of my vehicle. More

by MMHARTWIG Verified Customer Verified Customer

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I really value both my service advisor & the dealer techs. They are consistently outstanding. Where BMW of Sarasota falls short is on the amount of time it takes to service my car. 3+ hours for regular techs. They are consistently outstanding. Where BMW of Sarasota falls short is on the amount of time it takes to service my car. 3+ hours for regular scheduled maintenance - basically an oil change & a car wash. You guys need to lift your game. Either expand (again) your service area, build a second dealership or certify a service subcontractor. I’m to the point where I’m seriously considering driving to Tampa for service - it’s a wash time-wise. I have been a loyal BMW customer for decades but you’re forcing my hand to look at alternatives. There are not enough BMW dealerships to properly service the Gulf Coast area. This isn’t rocket science. More

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