"I had a great, seamless experience working with the staff..."
I had a great, seamless experience working with the staff here! Attempted to work with a different Subaru dealership and was not satisfied, drive an hour to Brewster Subaru and left with a new car 2 days later! Thank you all so very much!
"Great customer service! Had a prior experience with a..."
Great customer service! Had a prior experience with a transmission [from a car I purchased from a different dealership] and Brewster Subaru stepped right up and "did the right thing" and gained a customer for life. They are super well organized and the place is spotless clean. The sales professionals pretty much know everything about the car and the Subaru support systems. Derrick was wonderful to work with and Rich was awesome when it came to the financing and the close-out. They laid out all of the options clear as day and there is ZERO pressure! I have bought from other Subaru dealerships in the past, but none have even come close to the outstanding experience with Brewster Subaru
"I was driving my 2013 cross trek one Sunday afternoon..."
I was driving my 2013 cross trek one Sunday afternoon the last week in September 2020 when the oil/engine light came on, followed soon by many of the dashboard lights- and it was making a bad noise and sputtering! I happened to be 1/4 mile from the Brewster Subaru dealership, so I called in a panic- a complete panic. A man answered the phone and told me to come right in. I drove up, and was met at the door by a man rolling up his sleeves and asking me to pop the hood. I had no idea who he was. He spent 20 minutes checking this and that; he put a quart of oil in and gave me an extra quart to have, just in case. Did I say it was a Sunday afternoon?! He told me to bring the car in the following day to be checked out- that he didn’t know what was wrong with the car, but made it clear I needed to have it worked on. When I asked what I owed for his time and the oil, thinking he must have been one of the mechanics, he said , No charge. He didn’t like the idea of someone on the road in a panic like I had been. He also said if it was his mother/sister/daughter on the road, he would hope someone would help them too.
It turns out, this was Nelson, the general manager of the dealership. He was so kind, and so helpful.
I traded in my 2013 cross trek at Brewster Subaru the next week for a beautiful 2018 cross trek, and will never buy a car anywhere else! From the manager to the sales team to the financial department to the service team- i was treated with kindness and respect; I felt confident (and so relieved!!!) in all my dealings and will recommend them to anyone and everyone! Thank you Brewster Subaru!!
"Derrick made buying a new car and exceptionally easy..."
Derrick made buying a new car and exceptionally easy experience. He was straightforward about final cost pricing, equipment details, and financing costs. He had everything prepared when I came to the dealership, and closing was lightening quick. Thank you to the whole team at Subaru of Brewster!
"The people we dealt with were very knowledgeable and..."
The people we dealt with were very knowledgeable and friendly. It was an easier transaction than others we've experienced at other dealerships. Three cheers for the state of NY's $75 document fee. We traveled from northeastern CT to Brewster Subaru and would do so again.
"Thank you,Rich is wonderful to work with.Organized, and..."
Rich is wonderful to work with.
Organized, and a pleasure.
Mitch is very helpful as well.
When Mitch was busy he had Pa