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Brewster Subaru

Brewster, NY

5.0
2,168 Reviews
Welcome to the All-New Brewster Subaru! As of November 17, 2014, the dealership formerly known as Smith-Cairns Subaru is under new ownership. Family owned and operated with over 25 years of Subaru experience, we look forward to serving New York and Connecticut Subaru owners and future owners. There are truckloads of factory fresh Subarus on their way to Brewster, plus many positive changes in the works. Here are just some of the things you can expect from the All-New Brewster Subaru: Friendly Faces: Lots of familiar faces and some new ones too! A Relaxed, Low Pressure Environment: Our Experienced Subaru sales and service staff are here to serve your needs and guide you through the shopping process. Change has already begun: We are working hard to quickly bring you an improved dealer experience. More customer parking, a new look in the showroom, an upgraded customer lounge & refreshments are just few of the enhancements we have already made with much more to come. Receive the most for your trade in: Although we are family owned, we own a number of dealerships and have many outlets available that allow us to pay the most for your trade in. We accept trades of all makes and models with the most competitive offers. Brewster Subaru is easy to get to right off Route 84 and our goal is to make it an enjoyable and quality Subaru buying and servicing experience that you will want to tell your friends and family about. We look forward to meeting and serving all of our new customers.
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1021 NY-22

Brewster, NY

10509

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Showing 2,168 reviews

September 20, 2023

They truly understand the essence of customer service! I’ve never seen anyone there carry on as salesperson. They’re all genuinely trying to get you the best deal. Even the service team is honest about wh More

by mrscastellano
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Brewster Subaru responded

Hi Mrs. Castellano! Thanks for the kind words! We're glad to know you had a positive experience with our team at Brewster Subaru. Our goal is always to provide honest service and great deals. Drive safely!

September 20, 2023

A simple, fast, and organized approach to buying a car. I would definitely send people to Brewster Subaru. More

by Kfalco817
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Brewster Subaru responded

Thank you for the 5-star rating! We're glad to know you had a smooth and efficient experience at Brewster Subaru. We appreciate your support and see you again! Enjoy your new ride!

September 20, 2023

Kristen is thorough, knowledgeable, and fun to work with! We are repeat customers of hers! More

by Colleen Brereton
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Brewster Subaru responded

Hi Colleen! Thank you so much for your wonderful feedback! We truly appreciate your kind words and your continued support as repeat customers. Kristen is indeed a valuable member of our team at Brewster Subaru! Safe travels!

September 19, 2023

I could not be happier with the purchase and the how nice everyone was in the dealership. A special shout out to our salesperson Kristen. She and Rich were awesome. I called him Rick the entire time and he w More

by be.positive50
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Brewster Subaru responded

We're so glad to know you had a positive experience with Kristen and Rich at Brewster Subaru! We appreciate your kind words, and we'll be sure to pass them along. Enjoy your purchase!

September 19, 2023

Everyone was very helpful and answered all my questions I will definitely be back again More

by ryano1253
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchel Pollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Brewster Subaru responded

Hey Ryan, thank you for the positive review! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and hope to see you again! Safe travels! - The Brewster Subaru Team

September 17, 2023

Great car choices with all the latest safety features, styles and colors, and especially the people. More

by marilynamurray
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Brewster Subaru responded

Hey Marilyn, thank you for the positive review! We're thrilled you're happy with our car choices, safety features, and our team at Brewster Subaru. We'll see you next time! Enjoy your new ride!

September 13, 2023

Very pleasant experience with Rich Johnson . Extremely professional .and knowledgeable of the product he stands behind .. excellent experience. More

by Rachellugo
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson DeMelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Brewster Subaru responded

Thank you for the 5-star rating! We're delighted to know that Rich provided you with a pleasant and professional experience at Brewster Subaru. We'll see you next time! Safe travels!

September 13, 2023

Wiles was very nice. He didn't cramp us. I believe he was honest and helpful and knowledgeable. I would gladly recommend him. More

by bahunt75
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wiles
Sep 13, 2023 -

bahunt75 responded

Wiles was very nice. He didn't cramp us. I believe he was honest and helpful and knowledgeable. I would gladly recommend him.

Sep 13, 2023 -

bahunt75 responded

8888

Sep 14, 2023 -

Brewster Subaru responded

We're glad to hear that Wiles provided you with a pleasant experience at Brewster Subaru. Your trust in his honesty and knowledge means a lot to us. Thank you for your recommendation, and we're here to assist you whenever you need us! Have a great ride!

September 13, 2023

Very professional experience. Extremely knowledgeable of all that pertains to the business . Great manner of being . More

by Rachellugo
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson DeMelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Brewster Subaru responded

Thank you for the 5-star rating! We're delighted to know you had a professional and knowledgeable experience at Brewster Subaru. We'll see you next time! Safe travels!

Sep 14, 2023 -

Rachellugo responded

Thank you again!

Sep 14, 2023 -

Rachellugo responded

Nelson DeMelo was also part of the professional team at Brewster Subaru. Nelson made sure that I as a customer got what I needed . Very accommodating and true to his word . Thank You Nelson !

Sep 14, 2023 -

Rachellugo responded

Patrick Larson is a great part of the Brewster Subaru team. Thank you to Patrick also for being the professional person that he is .

September 11, 2023

Athoney was my sales person he was warm friendly like dealing with a relative with my best interests at heart no pressure very patient with my bank that took too long shooting the funds yet not a bit of More

by Lorisilvers97
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony P.
Sep 14, 2023 -

Brewster Subaru responded

Hey Lori, we're delighted to know that Athoney and our team at Brewster Subaru could assist in finding the perfect car for you! Thank you for choosing and recommending us! We'll see you next time. Enjoy your new ride!

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