"Exceptional Experience, Treated like Family!!"
My name is Olivia and I would like to relay to you my Anderson Toyota experience... We stopped at Anderson just to browse but ended up with the vehicle of my dreams. All of which was possible only because of the exceptional, 110% commitment by every staff member involved. It started with Eloy Sosa giving us accurate and truthful information of not only the vehicle desired, but the process of a financial commitment by me. He was straightforward, honest and willing to give his all even knowing I wasn’t AT ALL committed at that point. Thank you Eloy for making me feel comfortable enough to engage you with my thought process. I was scared, you put me at ease and for that I am grateful. Devon Bloomingdale, Thank you for reaching out to me when you saw I was uncomfortable and needed some extra reassurance about the Anderson Toyota family. Ryan Svatos, your personal information on the quality of my vehicle, which you also happen to own the same model as the one I purchased, was better than any review that could have been written. Tony Signorella, the fact that you didn’t put any pressure on me and walked me gently through the financing forest, made an indelible impression on me and I felt at ease throughout this journey. Rick Stout, General Manager of Anderson Toyota, you have created a culture within your organization that eschew’s pride, passion and a commitment to excellence. You should be very proud of your team but your leadership as well. Not to mention, the SugarJones gift card was the proverbial “Icing on the cake”. Yes, pun was intended!! Bob Stewart, your professionalism and pure desire to give the customer a beyond fair trade-in value for their vehicle, DID NOT go unnoticed and I will forever be grateful. Lastly, and certainly not least, Andy Brouer, Sales Manager EXTRAORDINAIRE!! You, made me feel like I was the only one that mattered, not the transaction, but me, as a person!! I felt as if my experience and happiness was at the core of your motivation. A completely joyous experience is what you allowed me to have, without judgement and prejudice, you danced with my dream and made it a reality!! Anderson Toyota, you should be lauded for having a staff as committed to excellent customer satisfaction!! All of those mentioned, you are without a doubt, The Anderson Group DREAM TEAM!! All other dealerships should take notice, Anderson Toyota is the pinnacle of EXCELLENCE!!
I would also like to take this opportunity to give a shout out to Eric, Andrej, Jerry, Don, Frank, Shelby, and Sage for the kindness of your interest in my experience through the offering of refreshments and your warm and welcoming conversations. Thank you all from the bottom of my heart. I look forward to continuing being a member of the Anderson Toyota for many years to come.