Dion Sanchez

I have been a longtime customer because their customer service is exceptional.Richard Sander treats me like family and his honesty is priceless. service is exceptional.Richard Sander treats me like family and his honesty is priceless. More

Helpful 0

Report | Print

I had a horrific experience with this dealer buying a 2022 GMC AT4. Within 600 miles the truck had check engine light come on. They told me "The tank was full of gas". I let this marinate for about 2022 GMC AT4. Within 600 miles the truck had check engine light come on. They told me "The tank was full of gas". I let this marinate for about 3 days before I challenged the idea and they charged me over $800 to drain the tank. There was no way I put 25 gallons of gas in a diesel truck and was able to drive, home to palm beach, then to fort Lauderdale, then back home to palm beach, before the check engine light came on on my ride into work that Monday. After this statement they changed their wording to "smelled like sulfates". It took them two weeks for this diagnostic and repair. I got the truck back and 400 miles later check engine light comes on again with the same exact codes. This time they said it was the def filter and pump. Replaced it. Again 2 weeks for a diagnostic and repair. A 3rd time the check engine light came on same exact codes. Corporate was of no help and I wasn't about to drive another rental around after buying a $60,000 truck and paying $5000 over MSRP so I traded the truck in with the check engine light on for a Toyota. The GMC had 2200 miles on it at trade in. I still get the onstar report and whatever was broke on it the Toyota techs figured it out I guess. The truck now has 7000 miles on it roughly a year later and onstar tells me the truck is in good health. 6 weeks of ownership I possessed the truck for maybe 2 weeks, and those days were t consecutive, or together. I lost probably close to $20k of equity dealing with there incompetents. More

Helpful 1

Report | Print

The Best Buy ever so quick no drama great job thank you I would recommend to all would recommend to all More

Helpful 0

Report | Print

Was looking for a new truck and always hate dealing with all the bs that comes with it.I stopped by this dealer and was promptly greeted by a salesman(Alfred Paulding).Explained what I was looking for and w all the bs that comes with it.I stopped by this dealer and was promptly greeted by a salesman(Alfred Paulding).Explained what I was looking for and what I expected.Him and the managers are straight shooters with no bs.this was hands down one of the easiest strait forward sales teams I’ve ever done Business with… More

Helpful 0

Report | Print

We just bought our first GMC car through Schumacher Buick GMC of West Palm Beach and our experience was the best!! Our sales rep Richard was great to work with, was very responsive, and went above and beyon GMC of West Palm Beach and our experience was the best!! Our sales rep Richard was great to work with, was very responsive, and went above and beyond with any questions or special requests . Also he was very knowledgeable about the features of the car helped to narrow down the decision and was absolutely no pressure! We received our car before the estimated time and we loved!!! The finance process was super fast and they gave me a great deal only available at this dealer!!! More

Helpful 0

Report | Print

Very professional, assist me to by a car for my daughter with all the knowledge about the car business. 100% coming back to Schumacher wpb with all the knowledge about the car business. 100% coming back to Schumacher wpb More

Helpful 0

Report | Print

Great service at EVERY level at Schumacher! Made an appointment to come in with Doin and he had Rick onboard and waiting for me. Thanks Rick for your help and writing me a tight deal, love saving money appointment to come in with Doin and he had Rick onboard and waiting for me. Thanks Rick for your help and writing me a tight deal, love saving money! More

Helpful 0

Report | Print

Mr. Richard knew his job and the vehicles. I gave him a brief description of the type truck I was looking for and what I needed it to do. He delivered me my dream truck. It supply all of my towing needs an brief description of the type truck I was looking for and what I needed it to do. He delivered me my dream truck. It supply all of my towing needs and my family sit comfortable. Thank you Mr Richard. More

Helpful 4

Report | Print

Why Not to Buy from Schumacher Buick GMC of WPB The customer service at this dealership is appalling. I have written two letters to Mr. Chuck Schumacker, an e-mail and a phone call to Mr. Dion Sanc The customer service at this dealership is appalling. I have written two letters to Mr. Chuck Schumacker, an e-mail and a phone call to Mr. Dion Sanchez (General Sales Manager), an e-mail and a phone call to Mr. Robbie Bratcher (Sales Manager), phone call to Customer Service, two phone calls to Ms. Daniella Bellitos since the purchase on November 23, 2019 and I have YET to receive a reply. I have been a long-term customer of yours from purchasing the GMC Hummer H2, to a 2012 Buick Enclave and my recent lease of the 2020 Buick Enclave on November 23rd. This last experience I had at your dealership left me feeling as though I was just a random account and not viewed as a loyal customer. Your dealership speaks of Relationship, Respect, Trust and Reward, of which none of those was afforded to me. This was far from, “the best automobile shopping experience” as promised by your dealership. Mr. Gary Sanchez was my salesman and he was very pleasant. However, we negotiated on the terms that the DVD player from the 2012 Enclave would be removed and installed into the 2020 Enclave. In addition, I would be given $5,000.00 for my 2012 Enclave at an agreed interest rate. I was told not to worry and that he would take care of things. When it came down to signing the paperwork, Mr. Pierre Agenor wanted to increase the interest rate of the lease after we negotiated everything and stated that it was due to my credit. My credit is excellent, and I was not willing to agree to the finance manager’s terms. So, I had told him that I would bring him a check the following day and pay the entire three years of the lease out in one payment. At that time, I was told that I would be receiving a monetary credit because of paying everything in one lump sum; of which I have yet to receive. By this time, I had been at your dealership for many, many hours and it was the evening time. I was tired and it was not until the next day when reviewing the paperwork that I had noticed that your dealership had changed the $5,000.00 as was promised for my 2012 Enclave to $4,500.00. This was NEVER verbally addressed to me. If it had been, I would not have signed the contract and spoken to Gary or a manager that evening! Because this was never discussed prior to signing the contract or at the time of signing, this made your dealership look underhanded and deceitful. I called your dealership the next day and played phone tag all day long. As a result of having not one person return my numerous calls and your employees lack of attention and professionalism, I had to physically drive there in the late afternoon in order to have my concerns addressed. It should not have required for me to drive there! Because of this, it made me feel as though I was just another number. Your dealership already had my money and therefore their eagerness to have me as a customer and/or offer customer service was no longer of an interest to them. In the end, your dealership refused to honor the $5,000.00 as promised for my 2012 Enclave. I was told that they would not install the DVD player as promised because it would not be cost efficient for them because it would be double the work. They did however offer a credit of $400.00 of which I have yet to see. One can say, "it's only $500", however if I was off a monthly payment by $1.00 your dealership would be after that $1.00 and have me in collections. I wish I would have read online reviews before coming to this dealership because I would have learned from their terrible experiences that this was not the dealership to invest the money that I work hard for. The feeling of utter disgust is beyond any level of accurately expressing this to you. I found myself in a situation where I felt like I was robbed. Your dealership did not honor our agreement of the monetary credit by the finance manager, the DVD Player installation or by the offer of $5,000.00 of my 2012 Enclave. Your dealership states that your relationship with your customers doesn’t end when they leave your lot and that is why I am kindly requesting for your assistance in resolving this situation. Thank you for time it is greatly appreciated. More

Helpful 0

Report | Print

Good Experience The Team at Schumacher has done a great job facilitating to my every need. Thanks to Kyle and Martin. You're the best!! I would do it again. The Team at Schumacher has done a great job facilitating to my every need. Thanks to Kyle and Martin. You're the best!! I would do it again. More

Helpful 0

Report | Print