Don Butts

We have a car under warranty from a new car purchase with McCluskey. The salesman told us even when traveling that Chevrolet dealerships would be able to get us in on short notice, yet it takes 3 weeks to McCluskey. The salesman told us even when traveling that Chevrolet dealerships would be able to get us in on short notice, yet it takes 3 weeks to get the car in at McCluskey for a simple oil change.... More

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This dealership is very shady in their business practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the tires were not in good shape at all. Had to go out and get new tires to make sure I could be safe on the road. Reached out to the dealership and was told 3 weeks ago that they would cover half the tires, which I was ok with. Was told today that they changed there mind and will no longer cover half of the tires. This is shady business practices. I would never recommend my worst enemy to do business with them. Awful experience! More

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I am frustrated and angry about the service on my vehicle. I have had my car for 4 years, brought it for regular service, oil changes and repairs to McCluskey in a timely manner. After bringing the vehicle. I have had my car for 4 years, brought it for regular service, oil changes and repairs to McCluskey in a timely manner. After bringing the car in for an oil change July 12, I found that the anti-freeze was empty. I was told the antifreeze isn't checked during oil changes. Subsequently I had to rent a vehicle and was told I needed a hose and filter, and perhaps two tires. I was told they had the parts and I would have the car Wednesday. Now I have received an alert that my rear tire is flat, which it wasn't flat when I brought it in last Friday. I was told that they didn't have the hose the car needed so I wouldn't have the car Wednesday and that they would need to drive the car first before I could get the car. I would like to know how the rear tire went flat, when wasn't flat last Friday when I brought it in, why the part wasn't available when I was told it was at the dealership and why the fluid wasn't noticed to be low at the time of the oil change. More

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Easy purchase but very dishonest. Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later, dent still there in my new car. My first new car experience was ruined by this Chevrolet dealer. More

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Very dissatisfied. Very disappointed. Zero stars. Didn't get treated like loyal Chevrolet customer. I feel things were hidden between me and salesman from manager. get treated like loyal Chevrolet customer. I feel things were hidden between me and salesman from manager. More

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I boight a roush mustang they said it was soumd said it I bought a roush mustang they said it was sound said it passed a big inspection when delivered electrical went bad first day car started stalling firs I bought a roush mustang they said it was sound said it passed a big inspection when delivered electrical went bad first day car started stalling first day paint was horrible and hidden in the pictures they are crooks and to top it off its been a month still no title do not have a car delivered they will lie and rig it if you want to see the paperwork ive got because of all the work ir needs and they knew i was trying to buy a car for my dying grandpa this place is horrible filled with liars and cheets give me my title so i can sell this piece of junk More

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I drove 90 miles after being told no problem financing a used truck. Get there took short test drive then did financing and told could not do. But wanted to push a new plain truck on me. That seems to be t used truck. Get there took short test drive then did financing and told could not do. But wanted to push a new plain truck on me. That seems to be the whole intention in the first place. begging me to buy a new plain truck. Don't go they lied to me. They new i had bad credit. Plus low dollar my trade in. More

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Beyond Frustrated Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving retu Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving return calls...first time we took the car in for oil change and tire rotation and the next day while traveling to New Jersey we got an alert about our oil...called several times to see if we should find a Chevy dealer....no return call. Next time, I could not get my rear passenger seat belt to latch on several occasions (where I sit my grandkids and elderly parents) and was told to spray WD40 in it! Now, here we go again. So I received notification from OnStar that my navigation system was not working and I needed to take it in for upgrade/repair. I called to schedule service and was told for that service we would have to bring it in early, so I scheduled it for this morning and my husband had to inconvenience someone to pick him up at dealership at 5 am on his way to work, so they could have it all day. He called 3 times throughout the day and NEVER received a return call. When he finally got to speak to someone when on his way to pick up the Tahoe, he was told that it was not fixed, they were thinking it was electrical and since there is no warranty (2016 Tahoe with less than 40000 miles), they needed his approval for the estimate (which they still did not have). We have purchased a Tahoe and a Cruz from them in the last 3 years and they don't have the courtesy to return a call, wherewithal to fix a problem and then beyond rude when my husband shows up to pick up the vehicle. Worst mistake ever, switching from Kings Ford (AMAZING SERVICE AND SALESPERSON FOLLOW-UP from Kings Ford) to McClusky. I am SOOO DONE with dealing with these people, so I contacted corporate office and opened complaint. I am BEYOND FRUSTRATED with this place! BTW, I would hate to be Karen Shepherd, every complaint that I have read, refers people to her, (including my past experience) and never shows resolution and obviously customer service is no better from the reviews I am reading! More

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Great service The service department alone is enough to make me keep coming back but combined with the customer lounge and the fact you can now get insurance here w The service department alone is enough to make me keep coming back but combined with the customer lounge and the fact you can now get insurance here why shop any where else More

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I will not purchase from this dealer. I will not and would not recommend this dealer for a new car purchase. The showroom is beautiful and inviting. As for sales staff, I would not recomme I will not and would not recommend this dealer for a new car purchase. The showroom is beautiful and inviting. As for sales staff, I would not recommend. For starters, I was considering the purchase of a beautiful 2016 Chevrolet Colorado. Any I do admit, I'm a very indecisive person. The sales individual was professional initially however, the was short lived. Long story short, my so called salesman, Don, was able to drive me right out of the showroom and help me make the decision to purchase another make and model of truck. I would not recommend this dealer to someone looking to purchase a new car/truck. More

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