Don Ratajski | Page 4

My last service loaner experience I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying a loaner I could have rented a car lot cheaper and service manager did not even spoke to me directly in resolving this issue. More

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RBM OF ALPHARETTA OFF MCFARLAND RBM HAS ALWAYS PROVIDED OUTSTANDING SERVICE. REGARDING MY MOST RECENT PURCHASE OF A 2020 GLC, EMPLOYEE ANDY SAYERS DID AN OUTSTANDING JOB IN MAKING OU RBM HAS ALWAYS PROVIDED OUTSTANDING SERVICE. REGARDING MY MOST RECENT PURCHASE OF A 2020 GLC, EMPLOYEE ANDY SAYERS DID AN OUTSTANDING JOB IN MAKING OUR PURCHASE EXPERIENCE VERY ENJOYABLE. WE HIGHLY RECOMMEND RBM OF ALPHARETTA FOR PURCHASING YOUR NEXT MERCEDES.. More

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Nice n enjoyable Great job in dealing with customer Patient and have a good curtesy is a key of winning good customer. Keep smiling and everyone is a potential custo Great job in dealing with customer Patient and have a good curtesy is a key of winning good customer. Keep smiling and everyone is a potential customer. More

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Purchase of New Vehicle We have been very pleased with not only our recent purchase experience with Andy Sayers but also past purchase & service department. Very efficient We have been very pleased with not only our recent purchase experience with Andy Sayers but also past purchase & service department. Very efficient staff & management. More

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Simply Excellent Just purchased a GLE 350 today; the best automobile purchase experience of our life. We’ve purchased BMW, Volvo before but never had a more pleasurab Just purchased a GLE 350 today; the best automobile purchase experience of our life. We’ve purchased BMW, Volvo before but never had a more pleasurable experience than RBM Alpharetta. Andy in sales, Liza in finance, Elizabeth in orientation, Don in service; simply professional and purely customer oriented. What a pleasure to purchase from RBM in Alpharetta. More

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Ordering a E63s AMG Very helpful they all listen so well. Meeting all my needs and more. Easy to talk to and outgoing about doing everything they can to help me in my exp Very helpful they all listen so well. Meeting all my needs and more. Easy to talk to and outgoing about doing everything they can to help me in my experience here. More

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Excellent - Ramona was fantastic - The sales team - management team and service team are excellent - I buy Mercedes and have Mercedes service my vehicles - Ramona is excellent - Neil wa The sales team - management team and service team are excellent - I buy Mercedes and have Mercedes service my vehicles - Ramona is excellent - Neil was great and easy to work with and Don Ratajski in service takes care of my cars like there his own and Sharon in finance is super and really explains the warranties thoroughly - all in all great experience and will continue to deal with RBM - Alpharetta More

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Dan Berry of RBM is outstanding! I have been dealing with RBM for years and they never disappoint! With out a doubt they are the best dealership I have ever dealt with and the whole t I have been dealing with RBM for years and they never disappoint! With out a doubt they are the best dealership I have ever dealt with and the whole team is outstanding! I have purchased and leased cars from Dan Berry for years and without a doubt he is not only the best car professional I've ever met but he is a genuine great person....whatever he tells you you can 'take it to the bank'. I highly recommend Dan and will continue to look forward to doing business with him. More

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Over the top excellent customer experience I always call to make an appointment for service on my 2016 GLE-350, Don rarely answers the phone becuase he is with a customer, but the call goes to I always call to make an appointment for service on my 2016 GLE-350, Don rarely answers the phone becuase he is with a customer, but the call goes to his voicemail. I leave my name, phone number and service request and desired appointment time. Within an hour Don either returns my call or I receive an e-mail with my appointment set. AWESOME! I appreciate that Don does not stop working with a current customer to answer his phone. Don and the entire RBM service staff are well trained, courteous and concerned for the comfort of their guests. I love to see my name appear on the monitors when I drive into the reception area. Their Bluetooth system is programmed to recognize their customers when on the property. That is really excellent customer experience. More

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Horrible Experience When I purchased my car a month ago everything went perfect until I managed to hit a pothole and needed service (I didn’t want to go anywhere else bec When I purchased my car a month ago everything went perfect until I managed to hit a pothole and needed service (I didn’t want to go anywhere else because of my pleasant experience when purchasing). My service advisor just seemed not concerned at all with my case. I had to call a numerous amount of times to try to figure things out or even get in touch. Considering I’ve never had to get my insurance involved I was a little lost and my advisor made me feel so unimportant. When I picked up my car after RBM had it for a month and it was extremely dirty. And overall everything was just a stressful process, will definitely visit another Mercedes Benz Dealership. More

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