Bought car over the internet. Told it was flawless. Low miles (12K). Should be. Got it. Noticed it was backed into something. Whole sales team was worthless to get the problem resolved. Had to do all the calling because no one would call back. Sales manager thought it was too bad its what you bought. Finally after reminding him this was a Mercedes dealership he agree to ascetically fix the problem. Thank God the shipper had photos when he picked it up showing the damage. What should of happened? They should of told me to take it to a Mercedes dealer in my area and get it fixed one your dime.
One of your employees backed it into something and another one of your employees didn't inspect it before it left for shipment. Then a group of employees don't want to resolve the issue.
Recently bought an AMG E53 working directly with Don Storm. I did this over the internet and received a fair deal both on the purchase price as well as trade in value for my car. I arrived at the dealership greeted by Don and a team of professionals that helped me with all operating instructions, financing and delivery of my new car. I don't like spending excessive time at dealerships and I couldn't be more happy with the service and help I receive from their team. The deal was as stated and everything went better than expected. COULDN'T BE HAPPIER!
Thank you for the 5-Star review. We are glad to hear that Don Storm, Nahrain Abraham and Mike Mesic took great care of you. It is always great to hear about an exceptional experience. We appreciate your patronage!
January 29, 2019
"Kevin James was spectular!!!"
- DMS1 Verified Customer
Kevin James/ Don Storm were my sales guys. I Purchased a new AMG, They were on it! Good deal for both of us, complete without issue or delay. Accommodating as I could ask for. Timely and absolute great guys!! This is the 3rd new Benz I have bought from these guys, my 7th Benz as a total, to date the best dealer I have dealt with...highly recommend. WHEN/ IF I PURCHASE ANOTHER I WILL RETURN TO THIS PLACE.
Thank you very much for sharing your experience with Kevin, Don, and Cindi.
We truly appreciate your business and look forward to serving you for years to come!
January 07, 2019
"Very professional, very respectful."
- DHAMBS3 Verified Customer
Very good experience all around. No sales hype or gimmickry. Don Storm and Amanda were first rate. They delivered on everything they promised. This was probably the best car buying experience I have had.
Thanks for providing an honest assessment of our dealer. We apologize for the hiccup! We appreciate your patronage and hope to see you again soon!
December 27, 2018
"Great sales personnel "
- MHKABIR1 Verified Customer
No sales pressure. Easy negotiation. Explained the details of the car. Very clean when delivered. Both Nicky and Don were very supportive and accommodative. I am sure to visit them again for future purchases.