Donovan Jaehrling | Page 3

Great Service Great service and quality with the complete sales and finance team. Would recommend the dealership to family and friends. We look forward to purchasin Great service and quality with the complete sales and finance team. Would recommend the dealership to family and friends. We look forward to purchasing another car here in the future. More

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Good experience overall! As stated before, we just didn't expect that we'd need to negotiate as much as we did, being Team National members! Other than that, everyone was frie As stated before, we just didn't expect that we'd need to negotiate as much as we did, being Team National members! Other than that, everyone was friendly, and we love the new Palisade! More

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OIL FILTER CHANGE Sam was very professional and friendly. He was able to provide an accurate time for the service. My only issue with the dealer ship is that donovan Ja Sam was very professional and friendly. He was able to provide an accurate time for the service. My only issue with the dealer ship is that donovan Jaehrling lied to me about my montly payments amount when initially got the car. I simply went to the dealer ship for an oil change back in December 15, 2018 and floor manager Luis convinced me to trade in my 2016 Tucson to 2019.Luis told me that donovan was the best and my payment was only going to be increased by $70 which was a lied. I got my bill a month later and it was $200 more than what I was paying before. I felt like I was robbed because I specifically told Luis and donovan that I was on a tight budget since was expecting a new baby and now I'm currently struggling to keep up with my montly payment. The worst part of it all is that I tried contacting the dealer ship about and nothing was done. More

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Needs improvement on customer service I went to get an oil change and other service done without an appointment as I usual do but this morning I pulled up and it took someone 8 minutes to I went to get an oil change and other service done without an appointment as I usual do but this morning I pulled up and it took someone 8 minutes to approach me. When I arrived, there was only 4 cars there included my car. The other people got dealt with and I was just sitting in my car waiting until John S approaches me and asked how he could help me. I appreciate John for that. Normally by 11 or so I’m usually out of there. Keep in my there is usually more people waiting for service so today I thought it would be quick with less people but today my car was done at 1:42. I didn’t stay because I figured I can do other stuff while waiting. So when I got the call to say my car was finished I went right over to find after paying my car was blocked in by another car that went to get their service done too. A nice gentleman that was standing by went to get one of the service guy to move it. It took the device people a while to come out. I’m just appalled by how the company don’t take into consideration the customer service section of their. Company. I bought my car at this dealership. I’ve been going there for service ever since. If the customer service don’t change I’ll have to go somewhere else. I once again want to say thanks to John S for helping me today. I appreciate it it. More

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Excellent Service Hats off to Hyundai. All of the staff just fabulous and helpful. They go beyond to the extreme. Thank y’all so very much. You Rock!!!! Hats off to Hyundai. All of the staff just fabulous and helpful. They go beyond to the extreme. Thank y’all so very much. You Rock!!!! More

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Everyday is a great day at Hyundai I am always satisfied when I come to Hyundai. Malik always take good care of my family and I. Great staff and great at communication I am always satisfied when I come to Hyundai. Malik always take good care of my family and I. Great staff and great at communication More

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Exceptional Service My wife and I had an excellent shopping experience. The team there treated us like family. I have been telling everyone about the great service at Ric My wife and I had an excellent shopping experience. The team there treated us like family. I have been telling everyone about the great service at Rick Case in Plantation. I am looking forward in purchasing my next vehicle there. Thank you for your outstanding team. Steven Foster More

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Good service I had my car maintenance service today. I am very pleased as always because the staff are very accomodating and very nice. They took care of my car an I had my car maintenance service today. I am very pleased as always because the staff are very accomodating and very nice. They took care of my car and got me out there in less than an hour which is the usual wait time. More

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Excellent service and location Happy to renew a lease with Rick Case. Salesman Giovanni found the exact car we were looking for , a pleasure to deal with! We also like the location Happy to renew a lease with Rick Case. Salesman Giovanni found the exact car we were looking for , a pleasure to deal with! We also like the location and selection that they had. More

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Excellent service As soon as I walked in the dealership there was someone approaching me. The staff was kind and welcoming. Easton was my sales representative and he to As soon as I walked in the dealership there was someone approaching me. The staff was kind and welcoming. Easton was my sales representative and he took his time to listen to my needs and he found the perfect car to match my need. He explained the process thoroughly, he made suggestions and he worked with me to ensure I drove out a car. It didn’t feel like a sales relationship, It more so felt like bibsing moment. Thank you guys for a great experience. More

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